Hope you are doing great!!

Please find the requirement below , If you find yourself comfortable with
the requirement please reply back with your updated resume with details to
this email id abha...@idctechnologies.com and I will get back as soon as

*Job Title: Service Delivery Manger – Cloud Services*

*Location: Alpharetta, GA*

*Contract Duration: 12+ months *

*Interview Mode: Telephonic *

* JD::*

●         The Service Delivery Manger will provide input to leadership for
a cross-functional technology team in delivering services for a hybrid
cloud infrastructure platform to meet critical technology and business

●         This position is responsible for delivering on strategies and
solutions that will align the use of cloud services and technologies to the
Cloud Roadmap.

●                     The SDM plays a vital role in creating long-term
healthy shared services. Align internal business relationship and act as
the bridge between the business units and delivery teams

* Key Duties and Responsibilities:*

●                     Ownership of cloud service portfolio for enterprise
cloud platform

●                     Manage the setup and ongoing delivery of quality
technical services

●                     Work with the business units to manage priorities and

●                     Manage the requirements definition process and ensure
that scope of services accurately reflect requirements

●                     Decide on service level agreements both operationally
and for contracted services

●                     Build a heavily integrated process with change

●                     Mitigate and solve escalations with urgency and

●                     Provide foresight into potential future technology
processes or issues that will impact the organization

●                     Manage the transition phase of transferring the
functional, technical and procedural knowledge to maintenance and support

●                     Provide visibility for costs of cloud efforts,
including recommendation for cost and capacity management

●                     Build a cohesive team by championing quality,
integrating team efforts through status meetings, sharing appropriate
information, and building depth of expertise

●                     Report on process improvements, team performance,
cost, and service levels for various management levels

●                     Build and maintain internal and external relationships

●                     Experience in understanding cloud services delivery
methods (IaaS, PaaS, SaaS)

●                     Assist Cloud Architecture in creating cloud compute
standards, identifying and mitigating risks with technology, and help drive
solutions for the enterprise

●                     Create, modify, and adapt cloud services offered to
keep the organization aligned between the business requirements and
technology capabilities

●                     Actively engage with peer teams as appropriate to
ensure a holistic approach to planning and problem solving as needed

●                     Align with Project Management Office to drive
projects to completion and that services meet expectations

●                     Identify alignment of existing cloud portfolio to
standards and services

●                     Be highly motivated and active within multiple work
streams - manage deliveries accordingly across multiple projects

●                     Ability to analyze problems and articulate those in a
clear discernible manner

●                     Communicate with all levels of the organization,
senior leadership to professional staff

●                     Keeps abreast of business, operational, and
technology trends that may affect the portfolio and strategy

●                     Coach and mentor professionals on technical services

* Required Qualifications:*

●         ITIL (foundational level, but exposure to more detail than
foundation is often necessary)

●         Strong understanding of technical services lifecycle

●         Financial and Operational acumen

●         Understanding of the need for governance, risk, security, and

●         Consulting skills - able to communicate ideas, design solutions,
and market them across the company

●         Public cloud provider experience (AWS, Azure, Google)

●         Managed services experience creating, managing, and delivering

●         Experience with IT transformation - data center consolidations
and migration

Required Education/Experience

Education: BS degree in Computer Science or Business

●         10+ years of overall IT experience, leadership in team management
and service delivery

●         5+ years experience with Technical Services, Professional
Services or Product Management

●         Experience with service platforms, migrations, integration and
consolidation projects

●         Understanding of Software Development Lifecycle Methodologies

●         Strong organizational, task, and project management skills

●         Self-motivated and able to work across diverse technical and
non-technical teams

●         Demonstrated Agile methodologies in a DevOps environment

 Thanks & Regards

*Abhay Tiwari*

Sr. Technical Recruiter*|* IDC Technologies Inc.

1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035
Phone: 408-457-9399 Ext 2033*|* Email: abha...@idctechnologies.com

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