Hope you are doing great. Kindly take a look.

*Please share me profile at shi...@erostechnologies.com

*Title: Genesys Developer*

*Location: Hartford, CT*

*Type: Contract*

*Interview: Phone and Skype*

*Key Skills Required:*

• Development, deployment, and support of large-scale distributed
applications in a mission-critical production environment

• Application of more than one of the following call center technologies:
Genesys call routing, PBX integration, Carrier offerings, ICON/Infomart
Reporting infrastructure, CTI desktop integration, Outbound dialer
integration and Call Recording integration

• Troubleshooting any complex issues around Genesys config/management
layers, routing layer, Genesys SIP, media server, and ICON/InfoMart

• Full development lifecycle from inception through implementation

• Experience with IVR and CTI Technologies

• VXML/CCXML Development both DTMF and Speech applications. Position
requires 24-hour support on a rotating basis


• Partner with technical teams and external suppliers to ensure sufficient
system capacity

• System monitoring for all new and existing applications

• Work with internal businesses and technical partners to provide
requirement and commitment estimations

• Contribute in technical design sessions and provide subject matter
expertise on Genesys framework, MIS, Voice and Data

• Provide design recommendations for developing and integrating
applications per specifications

• Collaborate with the IVR, Business, Desktop Applications, MIS, Voice and
Data Network, Avaya Voice teams to resolve production issues and/or
implement new solutions

• Manage the development of custom application and WebPhone interfaces
(Java and .Net)

• Manage the development of Genesys Call Routing strategies and the Genesys
CME environment

• Assure that the Genesys and WebPhone application infrastructure is
managed according to corporate infrastructure standards

• Review and document technical specifications and development requirements

• Manage the development of the Genesys Call routing, WebPhone user
interface, desktop application integration, MIS and CTI requirements

• Manage enterprise-wide contact center system infrastructure and

• Collaborate with Risk Management to determine security needs and

• Security scanning for all new and existing servers

• Disaster recovery planning/testing including system documentation


Shivam Dixit

Talent Acquisition Executive

Email: shi...@erostechnologies.com

Work: +1-408 465 5242

EROS Technologies Inc.

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