Hello, Hope you are doing great ! Let me know if you would be interested for the below position.
Must have experience with *work force management*, specially *ASPECT’s eWFM system*. Hands on experience with *forecasting, scheduling , WFM data models, reporting*. The resource must have complete *understanding of forecasting and the wfm data models*. *Position : WFM Data Analyst* *Location : Atlanta, GA* *Client : COX* *Duration: 6 **Months* *Job Duties**:* · Proactively identify opportunities and implement changes to drive continuous improvements within the ASPECT’s eWFM system and for Care from a staffing and planning perspective. · Forecast and evaluate the impacts of potential call drivers into care such as marketing promotions, announcements, product changes, pricing changes, order to build and maintain accurate contact and forecasts across all queues within Care. · Ensure alignment between the Planning team who produce the daily level and intraday level forecasts and plans, along with the Capacity Plan to maintain the necessary linkage to achieve successful and efficient execution of all plans at all levels. · Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX). · Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and *ASPECT’s eWFM system*. Troubleshoot call routing application and system related issues with team members and partners, and provide timely resolution. · Required to interact daily with the call center leaderships team through project work, presentations, defect analysis, problem solving and strategy. · Analyze real-time metrics of call-handling, talk-time and Workforce Management (WFM) to determine risks to service level targets and escalate issues accordingly. Maintain overall operational performance statistics on an interval, daily, weekly and monthly basis (Service Level, Occupancy, ASA, AHT, Adherence, etc.). *Please share your details, get me the best of these folks.* Sr. No Personal Details 1 Candidate Name & *SSN No.* 2 Present location (city, state or ZIP) 3 Work Authorization 4 Visa Validity Till 5 Tel No 6 E-mail ID 7 Skype ID 8 *Onsite availability (post-selection) 9 Total onsite experience, working in US 10 *Overall relevant experience of candidate* 11 Availability for Interview (Preferred Time) 12 *Rate - $$/HR including Overheads* 13 Education/ year of passing along with university 14 Passport#, Driving License# 15 Interview Scheduled / Yet to Schedule Thanks & Regards, Vikram Technical Recruiter | E-Solutions Inc. 2 North Market St. Suite #400 San Jose CA 95113 *Email: vikra...@e-solutionsinc.com <vikra...@e-solutionsinc.com>* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
