*Hope you are doing great.*

*Please find the requirement below and send me matched resumes to
<raj...@spgamerica.com>**  (OR) **732-343-7688 x 3049* *.*

must have 3+ years of recent experience with TRAX/MROTRAX

*POSITION:* TRAX Business Analyst

*LOCATION:* White Plains, NY

*DURATION:*6 months +



·         Provide coordination among the Trax support team to efficiently
support the systems end users

·         Coordinates and oversee the installation and testing of IT
related software patches and upgrades

·         Manage support related communications with Trax including TRAXs
weblog system Gather and analyze new functionality requests from users on a
regular basis

·         Facilitate any technical scripts provided by Trax.  Coordinate
testing and work with IT organization promote to production via change
control process.

·         Liaison to Delivery team to ensure requests are documented,
conform with the SDLC and governance processes, and delivered
Administer the change request queue and related tickets

·         Investigate, analyze and resolve Tier II application issues and
act as liaison for Tier III

·         Correctly route and escalate decisions and questions to the
appropriate owner

·         Contribute to process and efficiency improvements

·         Adhere to all IT department processes, standards and procedures

·         Ensure compliance with the established systems change control
procedures including the proper documentation for all projects and change

·         Ensure full compliance with department procedures, methodologies,
and service level agreements  Qualifications:  Bachelors degree in Computer
Science or a related field or equivalent work experience

·         Minimum one year in a customer service environment with 2nd Tier
support experience Trax experience preferred

·         Proficiency in Excel functions, pivot tables, macros

·         Strong analytical skills. highly organized and methodical with
attention to detail

·         Flexible, able to change priorities quickly and handle multiple
tasks effectively

·         Ability to establish rapport and hold people accountable to tasks
Excellent documentation and written communication skills

·         Self motivated with the ability to work independently and in a
team environment

*Thanks for your Time and Support*

*Rajesh | Technical Recruiter*

*Software Programming Group*

*15 Corporate Place South, Suite #421, Piscataway, NJ - 08854*

*Tel: **732-343-7688 x 3049*  *|| Fax: **732-343-7689*

*Email: **|raj...@spgamerica.com* <%7csamb...@spgamerica.com>* | URL : *
*www.spgamerica.com* <http://www.spgamerica.com/>


*IT Services ||  Consulting*


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