<style> @media only screen and (max-width: 650px) {.alert-button, .alert-link{font-size:20px !important;} } </style><table cellpadding="0" cellspacing="0" border="0"><tr><td> <table cellpadding="0" cellspacing="0" border="0"> <tr><td><img border="0" alt="Job4Tech" width="100%" src="https://d6dyoorq84mou.cloudfront.net/uploads/tenant/logo/3072/logoj4t.png"></td></tr> <tr><td> </td></tr> </table> <p class="outlook">Sign up for free employer account and post for free. <br> <br> <b>Share with your network</b><br> <a href="https://api.addthis.com/oexchange/0.8/forward/linkedin/offer?url=http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies&pubid=ra-56e8d0c36464f675&ct=1&title=Enterprise%20Technical%20Support%20Sr.%20Advisor%20%E2%80%93%20Data%20Protection%20Team&pco=tbxnj-1.0"><img src="https://cache.addthiscdn.com/icons/v3/thumbs/32x32/linkedin.png" border="0" alt="LinkedIn"></a> <a 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href="https://api.addthis.com/oexchange/0.8/forward/wechat/offer?url=http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies&pubid=ra-56e8d0c36464f675&ct=1&title=Enterprise%20Technical%20Support%20Sr.%20Advisor%20%E2%80%93%20Data%20Protection%20Team&pco=tbxnj-1.0"><img src="https://cache.addthiscdn.com/icons/v3/thumbs/32x32/wechat.png" border="0" alt="WeChat"></a> <a href="https://api.addthis.com/oexchange/0.8/forward/email/offer?url=http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies&pubid=ra-56e8d0c36464f675&ct=1&title=Enterprise%20Technical%20Support%20Sr.%20Advisor%20%E2%80%93%20Data%20Protection%20Team&pco=tbxnj-1.0"><img src="https://cache.addthiscdn.com/icons/v3/thumbs/32x32/email.png" border="0" alt="Email"></a> <br> <br> </p> <p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for <b>Enterprise Technical Support Sr. Advisor – Data Protection Team in Sunnyvale, California</b>, if you have matching candidates please submit their profiles <strong><a href="http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies?utm_source=JA40-Up&utm_medium=Groups-email&utm_campaign=Job-Alerts"> here</a></strong>. </p> <p>Candidates matching the requirements will be contacted. </p> <p><br></p> <p>collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. You will also assist customers with deployment of Data Protection solutions like AppAssure, NetVault and vRanger doing troubleshooting of backup, restore, replication, virtualization, performance, storage configuration and others. You will be working for the Technical Assistance Centre in Dell Software Group. </p> <p>Need more exp with Data protection/backup.</p> <p>Need a guy with experience in NetVault (Dell product)/similar products</p> <p>Position is based out of Sunnyvale, CA location and reporting to the Technical Support Manager. </p> <p><strong>RESPONSIBILITIES</strong></p> <p>Ø Responsible for providing technical support across Dell Data Protection suite of product via phone & emails in 24x7x365 days environment.</p> <p>Ø On a daily basis, maintain a personal queue of ongoing customer issues until resolution and interface with R&D and other Dell resources to bring escalated issues to resolution</p> <p>Ø Document all customer case details in our CRM call tracking application</p> <p>Ø Be pro-active in creating & publishing kb articles as part of solving issues in a customer focused Knowledge Centered Support (KCS) environment</p> <p>Ø Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, even developing and attending training for self-improvement to assist and share knowledge with team</p> <p>Ø Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers</p> <p>Ø Act as a customer advocate and owns customer issues from beginning to resolution (handles in place)</p> <p>Ø Have the capability of providing after-hours support and weekend support, if required </p> <p><br> <strong>REQUIREMENTS</strong><strong></strong></p> <p>Ø Strong knowledge of LINUX and Windows, including operating systems and networking (TCP/IP, DNS, LDAP, WMI, HA Clusters) preferably from an experienced system administration background or application background such as SQL Server or Exchange (DAG).</p> <p>Ø Knowledge of Enterprise Backup and Recovery software and Disaster Recovery theories.</p> <p>Ø Exposure to ESXi, vSphere, HyperV (CSV), XenServer, Citrix, Terminal Services or System Center Virtual Machine Manager (SCVMM)</p> <p>Ø Understanding of SAN concepts and the SAN Fabric network – e.g. LUN provisioning, Zoning</p> <p>Ø Demonstrated ability to use in-depth troubleshooting to resolve network or disk i/o issues using tools i.e. Wire Shark, Netmon or utilities like Powershell, etc.</p> <p>Ø Must be independent, self-motivated, a team player and have a people-oriented personality</p> <p>Ø Effective and efficient problem solving skills</p> <br> <a href="http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies?utm_source=JA40-Down&utm_medium=Groups-email&utm_campaign=Job-Alerts"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/Submit-Resume.jpg" border="0" alt="Submit Resume"></a><p><strong><a href="http://bit.ly/1sPBNiv"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/Join-Email-List-Button.png" height="95" width="94" alt="Join Instant Featured Alert List"></a><br><strong>Social Media</strong><br><a href="https://j4t.co/2aKBc8z"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472982936_5296_-_LinkedIn.png" height="64" width="64" border="0" alt="LinkedIn"></a> <a href="https://j4t.co/290PJQd"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472982894_5293_-_Facebook.png" height="64" width="64" border="0" alt="Facebook"></a> <a href="https://j4t.co/2czrVGT"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472983451_5311_-_Twitter_II.png" height="64" width="64" border="0" alt="Twitter"></a> <a href="https://j4t.co/1XZKwMu"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472982940_5297_-_Google_Plus.png" height="64" width="64" border="0" alt="Google+"></a> <a href="https://j4t.co/2cox4xp"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472982957_5299_-_Blogger.png" height="64" width="64" border="0" alt="Blogger"></a> <a href="https://j4t.co/2bOm6mo"><img src="https://googledrive.com/host/0B-F0iDrd0Vi-YU9CSGloQ1ZNSUE/1472982946_5304_-_RSS.png" height="64" width="64" border="0" alt="RSS"></a><br><br><b><a href="https://j4t.co/2bNpOPW">Post C2C Jobs for Free</a></b><br><a href="http://www.indeed.com/jobs?q=Enterprise%20Technical%20Support%20Sr.%20Advisor%20%E2%80%93%20Data%20Protection%20Team&chnl=Groups+Email&utm_source=publisher&utm_medium=organic_listings&utm_campaign=affiliate">Other C2C openings from the web</a><br></strong></p> </td></tr></table>
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