Please send matching profile only to [email protected] *Need * VoIP Engineer *Location*: Burlington, MA and New York *Duration*: 9+ Months
*Skills:* · On-site customer facing liaison between customer, client's Engineers and Project Managers. · Program (or oversee the programming of) customer’s user data utilizing Cisco BAT files that will establish or revise customer’s telephone/IP/Voice messaging operation. · Research and/or document customer’s existing telephone system(s) features and functionality by working on-site with customer. · Provide a high level of technological subject matter expertise of systems ensuring client will deliver successful customer cutovers. · Mentor and provide on the job training to client's employees and fellow contract personnel who are charged with the responsibility for Station Review, system programming, customer education, and on-site help desk activities. · Knowledge of general CPE voice features and the ability to translate customer’s existing features and functionality to design customer’s Cisco stations by understanding complex feature functionality and interoperability. · Main interface for the programming/design of the SDS workbook and it‘s complement to the Cisco BAT generation needs. · Maintain a working understanding and product knowledge of Cisco VOIP and keep up with changing software revisions in Cisco Call Manager. · Interpret errors generated during the workbook & BAT process and to manually adjust BAT files to resolve any errors. · Understanding of Call Center applications, Auto Attendant designs, voice mail designs and the ability to interpret customer needs and convert that into an actual Cisco solution. · Work with client engineers to resolve system integration issues when few (if any) methods, statutes, or procedures currently exist. · Understanding complex feature applications and be able to interpret customer requirements into appropriate system designs. · Analyzing and designing detailed and customized feature applications for customer departments using analog, multi-line and IP sets, attendant consoles, voice mail, and customer administration tools. · Participating on-site as a member of the cutover sweep team to test and verify dial tone and features. · Supporting the on-site Help Desk after cutover which includes (but is not limited to) changes to station review data, one-on-one training of end users, processing trouble calls from end-users, using Command Center software, accounting for ticket processing, following Managers directions, provide reports, etc. · Providing detailed, technical expertise to the Account and Support Teams, and to the customer to solve applications issues and to resolve specific technology integration issues. · Providing guidance and direction to the Account and Support Teams, and the customer on the best approach to handle the unique activities associated with the project’s station review/programming/help desk functions. · Review project sales contract and SOW to formulate a project plan and present to Management and deliver end results that are in line with what was sold. · Provide detailed, ongoing coaching and mentoring to any client's and other Contract personnel on the Project team. · Work with other Management team personnel to track project status, progress, costs, and reports and be accountable for satisfactory results. -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/open-source-erp-crm?hl=en.
