• Add the polish to make our solutions shine and our customers smile: develop enhancements, solve issues and support our award winning enterprise solution • World leader in IT services currently focused on Digital Self- Service Enablement and Adobe LiveCycle based solutions • Strong blue-chip client focus across all industries • Competitive salary
Owing to our continued growth, Avoka USA is recruiting for the newly created position of Customer Application Support and IT Support. You will be the principal player in the liaising with client business and operations teams to ensure smooth running, installation and ongoing enhancement. Critical to the success in this role is a strong technical background, problem solving skills and a desire to provide first class customer service. The Job • Multi-faceted role: o Provide single point of contact for customers with Technical issues Customer facing Tech Support analyst as part of worldwide, 24x7 support team Triage customer issues using Tech Support ticketing system Support Avoka written applications and products • Manage issue escalations to: o Avoka Development team (Australia based) o Avoka Professional Services team members o Adobe Enterprise support • Internal IT support, manage • Office MS-Office infrastructure • VPN and network infrastructure • New employee and Education laptop setups • On-going support of US based employees • Experience supporting Enterprise applications in vendor or internal IT role and/or Adobe Creative Suite experience (Flash, Flex, PDF products) is a plus. Benefits to you: • A diversity of projects and clients • Work in a stimulating environment where you can develop your skills in the latest technologies • An opportunity to work within a dynamic and skilled team of IT professionals Our Company: Avoka is a leader in delivering Customer Experience Management (CEM) solutions that enable organizations to deliver exceptional online experiences throughout the entire customer journey of Discovery, Application, Service and Communications. Our solutions allow organizations to compete more effectively by giving their customers the convenience of digital self-service that is available anytime, from any location and on any device. Expand your career potential by working with a world leader in IT services, Avoka has offices throughout the US, Australia and the UK. Eligibility criteria: • To apply you must be a US citizen or US permanent resident • No third party applications To APPLY, send Resume / CV to: Dave Steinbach Technical Recruiter Avoka US, Inc. Mobile: 978 857 8661 Email: [email protected] SKYPE: david.steinbach.avoka Web: http://www.avoka.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/open-source-erp-crm?hl=en.
