*Dear Associate, Please check the below requirement and advise us the right consultant’s along with Rate, Availability, Contact Details, Current Location & Visa Status. It’s an immediate requirement please sent me the suitable resumes ASAP. Please make sure the candidate has all the required skills.Send me the resumes on Email: jack.dor...@panzersolutions.com*
*Title : Business Systems Analyst with Call Center Apps Location: Atlanta, GA Duration: 6+ months Contract* * Requirements: Requires 4 or more years of progressive Business Systems Analyst experience in a Call Center environment Experience with Cisco technologies for Contact Centers is highly desirable, but not required (could be with other technologies, but again, candidate must have experience in a call center environment to even be considered) Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable, but not required Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable Additional Requirements: Helpful to have BA or PM certification * * Important to have Team Leadership skills and Multi Site experience Excellent Customer Service and written and verbal communication skills Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities Requires ability to effectively manage multiple assignments and priorities Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process Requires ability to coordinate system testing cycle, issues tracking and resolution Requires strong coaching, mentoring, training and facilitation skills Requires ability to deliver results on time and within budget Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor Requires ability to develop good working relationships with business sponsors, business partners and technical staff Requires a high level of expertise in a variety of application and business areas Requires continuous learning of new skills that add value to projects and assignments Thanks and Best Regards, Jack Dorsan| Sr Technical Recruiter Panzer Solutions LLC Email: jack.dor...@panzersolutions.com Voice : 203 971 8471 * -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To post to this group, send email to open-source-erp-crm@googlegroups.com. To unsubscribe from this group, send email to open-source-erp-crm+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/open-source-erp-crm?hl=en.
