*Hi,*
*This is Arvind, - Recruitment and Resources from SancroSoft USA Inc.*
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to
*arv...@sancrosoftusa.com*
Full Name :
Location :
Contact Number :
Email :
Availability :
Rate / Hour :
Visa Status :
*Requirement Details***
* *
*Support Analyst*
Location – Collegeville, PA
Duration : 6+ Months
*Responsibilities:*
* *
*Support Analyst :* The Support Analyst will be responsible for resolving
issues related to application access in support of the Nutri divestiture.
This involves monitoring the appropriate service center queue(s) and
routing or resolving tickets accordingly. The analyst will:
* *
• Provide ongoing operational support for TSA ticket
management, incident management
• Coordinate resolution of anomalies with relevant support
teams, HRBT, IMS team, PXED team, AD team
• Identify appropriate teams to assist with issue resolution
and raise incident tickets
• Identify, manage and document operational processes
• Operate automated method for data comparison as created by QA
analyst
• Problem Resolution for Users
• Identifying correct teams for escalation
• Bug and Issue Tracking/Resolution
• Participate in On-call rotation
• Respond rapidly to incidents that impact Pfizer user
performance
• Execute the work as per the approved Standard Operating
Procedures and Work Instructions Modification and Creation of new SOP’s &
WI’s as service matures or changes
Acknowledge the incident tickets and update progress in the
Service Management tool and close the incident tickets following the
defined process.
Create and deliver periodic incident management report as per
the defined process
• Perform the necessary communication to all relevant
stakeholders as defined by application operational support process.
*Resource Profile:*
• 1-3 Years of total IT experience
• 1-2 Years experience with support experience
• Intermediate support and troubleshooting skills in production
support environment
• Familiarity on working with Service Center or equivalent
incident management system
* *
* *
* *
Thanks & Regards
* *
Arvind,
Sr.Recruiter.
[image: cid:image003.jpg@01CB9812.DE4B2110]
*SancroSoft USA Inc* | Direct*:* (916)-671-5579 |
arv...@sancrosoftusa.com<pra...@sancrosoftusa.com>
4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 |* Fax:* (916) 200- 0305
| www.sancrosoftusa.com <http://www.sancrosoftusaa.com/>
* *
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