*Hello All,* * * *Hope you are doing great !* Kindly go through the requirement and send me the appropriate resumes of consultants at *[email protected] * * * *Role: Desktop Support with Break/Fix Location: Chandler,AZ Duration: 6+ months*
*Detailed Job Description:* - Accurately testing, identifying, repairing, resolving, end user technical issues regarding network/desktop/laptop/Server/printer support. - Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives - Backing up and restoring user data, settings and associated systems administration activities - Assist Service Desk /Remote Desktop Support teams for hands and feet coordination efforts - Assist on Incident and Problem management activities - Taking ownership of issues through to resolution on all appropriate requests - Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information - Move equipment associated with escalated help desk incidents and service requests - Recommends and/or performs upgrades on systems to ensure longevity - Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. - Adhere to ticket response and resolution SLA’s as agreed upon with the customer - Assist on special projects like OS migrations, PC refresh and large scale PC deployments - Available for on call support during afterhours as and when necessary. - Willing to work on 24/7 environment. *Desired Experience and skillset:* - At least 2 years hands on experience as desk side/local IT engineer - Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc) - Strong Microsoft Operating System installation and troubleshooting skills - Basic understanding on Windows Server 2003/2008/Linux/Unix OS - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Telecom. - Basic knowledge of MAC OS, lotus Notes, blackberry. - Hands on troubleshooting of VPN issues - Basic understanding of Audio/Video equipment and conference room setup - Imaging/Re-imaging of workstations and laptops - Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions - Strong Customer service skills - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels - Strong written and verbal communication skills - Must be detail oriented and self-motivating - Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. - Global exposure in large environments would be preferred. *Desired Certifications*: MCSA/MCSE certification would be desirable. Thanks & Regards Ajay HMG America LLC Direct : 732-645-1612 E: [email protected] W: www.hmgamerica.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/groups/opt_out.
