Hello, Hope you are doing well, Please go through the following requirement and let me know on [email protected] you have any available resources
Role :SAP Service Management Location:Atlanta, GA Length:6 months Interview: Phone SUMMARY OF POSITION The SAP Support analyst delivers incident and problem management Support Services primarily within the SAP applications. They support any developments with the SAP applications in line with client requirements in accordance to ITIL methodology. The Support Analyst for the SAP Service Management will be responsible for Level 2 Production Support for SAP Service Management issues for the client’s integrated SAP system. POSITION ACTIVITIES AND TASKS EXPERIENCE REQUIRED Functional /Technical · 5+ years of demonstrated hands on experience in supporting business applications. · Understanding of Customer Service, Warranty and Repair business processes · SAP Service Management and/or Asset Management Implementation experience highly desirable · Experienced in configuring SAP ECC 6.0 Customer Service (CS) and Service Management (SM) modules and its integration with rest of the SAP components such as Finance (FI), Controlling (CO), Logistics (SD/MM), and Reporting/Analytics (BI) · In-depth experience in SAP Service Management both from a technical and functional standpoint · Ability to create functional specifications · Familiar with ITSM / Service Desk ticketing systems Tasks · Understands how to work in a managed service environment · Understands the functionality being supported and is capable of providing guidance on the use of the application · Responsible for response and resolution for incidents in accordance to Service Level Agreements · Makes suggestions for continuous improvement to address deficiencies · Provides timely updates and responses to support requests · Verifies the priority and severity of support requests · Accurately documents the reported issues and resolutions · Ensures accurate categorization of incidents and problems · Identifies and provides workarounds for common issues · Uses basic problem solving skills to resolve reported incidents · Escalates incidents / problems to a higher level of expertise within the organization · Provides reliable support with supervision KNOWLEDGE, SKILLS AND ABILITIES · Self-starter, works independently · Demonstrated initiative, good judgment, and ability to achieve results · Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms to end users · Strong analytical, problem-solving, and conceptual skills. Attention to detail. · Ability to work well on cross-functional project teams and foster team commitment to tasks. · Ability to follow corporate standards with respect to tools and processes · Ability to handle multiple assignments TECHNICAL SKILLS, CERTIFICATION(S) AND LICENSE(S) PC Skills / Microsoft Applications… ITIL certification and/or SAP Certifications desirable Thanks. KevinPatel Ph No:- 980-819-0687 E-mail:- [email protected] G-Talk : [email protected] Web Site :- www.riderconsultinginc.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/groups/opt_out.
