A new Job, ID: 132208 <http://www.ejobsville.com/display-job/132208> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Service Delivery Manager posted on 2014-03-19 08:12:07 Job Description:*Job Title :- Service Delivery Manager* *Duration :- FTE* *No of Positions :- 2* *Location :- Charlotte, NC and Branchburg, NJ* *JOB DESCRIPTION* *We need an SDM with Command Centre experience.* Service Delivery Manager this role is responsible for ensuring that services as defined under the various Customer infrastructure support Plans are being delivered at the operational level to meet agreed SLAs. This includes taking an end to end view of Customer infrastructure services and seeking to be proactive in the continuous improvement of service delivery. As services are managed on an end to end basis, the Service Delivery Manager is responsible for:- - Understanding the business outcomes required from Customer infrastructure services - Monitoring and reporting on service performance - Contributing to remediation of service failure and continuous improvement of delivery - Assisting the Sales Team in establishing Service Agreements and Support Plans On a day-to-day basis, the role will encompass: - Escalation point for both Operations staff and customers in relation to process or service failures - Assisting to define the metrics for operational performance reporting - Command center, Server services , Storage management operations & Service Improvements support - Implement ITIL Support processes initiates - Ensure that customers have access to appropriate information in regard to overall service performance, planned service outages and changes to service profiles. >From an internal perspective, the Service Delivery Manager acts as a customer advocate to delivery teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters. This role is also expected to have a level of knowledge and experience to act as "trusted advisor" in recommending improvements to operational activities that will enhance service robustness and reliability. Job Requirements: *Job Title :- Service Delivery Manager* *Duration :- FTE* *No of Positions :- 2* *Location :- Charlotte, NC and Branchburg, NJ* *JOB DESCRIPTION* *We need an SDM with Command Centre experience.* Service Delivery Manager this role is responsible for ensuring that services as defined under the various Customer infrastructure support Plans are being delivered at the operational level to meet agreed SLAs. This includes taking an end to end view of Customer infrastructure services and seeking to be proactive in the continuous improvement of service delivery. As services are managed on an end to end basis, the Service Delivery Manager is responsible for:- - Understanding the business outcomes required from Customer infrastructure services - Monitoring and reporting on service performance - Contributing to remediation of service failure and continuous improvement of delivery - Assisting the Sales Team in establishing Service Agreements and Support Plans On a day-to-day basis, the role will encompass: - Escalation point for both Operations staff and customers in relation to process or service failures - Assisting to define the metrics for operational performance reporting - Command center, Server services , Storage management operations & Service Improvements support - Implement ITIL Support processes initiates - Ensure that customers have access to appropriate information in regard to overall service performance, planned service outages and changes to service profiles. >From an internal perspective, the Service Delivery Manager acts as a customer advocate to delivery teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters. This role is also expected to have a level of knowledge and experience to act as "trusted advisor" in recommending improvements to operational activities that will enhance service robustness and reliability. *Click here to view full job description and apply <http://www.ejobsville.com/display-job/132208> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
