Public Sector is highly preferred which MUST be State or local government Public Sector. Customers like the Army or a Utility are not considered PS.
Position: Post Go-live Support Mgr Level: Senior Duration: 12 months Location: Jackson, MS Rate: Negotiable + exp Details: ** SAP employee references preferred but not mandatory ** *Public Sector experience a must. * ITIL Certified expert on Run SAP. – this is highly preferred but will consider with strong experience without certification * 5 Years of experience setting up Post Production Support organizations. * Specialize in Incident Management best practices. * Ability to work corroboratively with multiple stakeholders. * SRM/FI/HCM experience is strongly desired. Responsibilities: 1) Help develop internal support processes End users to helpdesk Trouble shooting, testing and change management related Incident mgmt & reporting Escalation processes Monitoring tools & use 2) Manage external vendor/SI's that may be involved in support process, including SAP standard support Contractually KPIs or metrics SLAs 3) Promote and measure effective use of good support processes plus continuous improvements Maybe some testing assistance Upgrades and support package oversight (timing, installs, testing, acceptance, etc) Maintenance of key third party solutions (tax packages, currency, etc) tied to core system -- Regards *Mayank Sharma* Technical Recruiter Sage Group Consulting Inc. Direct: 732-837-2134 :: Phone: 732-767-0010 Ext: 305 Email Id: mysha...@sagetl.com <dguss...@sagetl.com> Yahoo: mayank_sharma_recruiter gtalk: mayank.mayank999 Website: www.sageci.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.