A new Job, ID: 154108 <http://www.ejobsville.com/display-job/154108> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Service Desk Coodinator posted on 2014-04-21 04:45:34 Job Description:*Job Title : Service Desk Coodinator* *Job Location : Bloomington, IL* *Duration : 12 Month contract* Job description : · In depth understanding of ITIL (v3) Service Management best practices, including how they are applied at State Farm through incident, problem, and change management procedures. · In depth technical investigation, assessment and communication skills that have been applied in a complex mult-platform IT environment. · The ability to translate complex technical issues into business language. · Excellent written and verbal communication skills that can be applied to all levels of the IT and business organizations. - Experience providing technical hands-on or help desk support for several of the following technologies (Windows, UNIX, WebSphere, Red Hat Linux, z/OS Mainframe, MQ Middleware, Networking/Telecommunications). · Proven ability to work and thrive in a collaborative team environment. · Proven abiility to drive the swift resolution of incidents impacting State Farm's ability to conduct business. · Proven ability and judgment to identify, engage, and coordinate escalation teams to resolve issues in accordance to documented service level objectives. · Proven ability and willingness to navigate the IT organization and engage with 1st, 2nd, and 3rd tier teams to identify, research and resolve service outages. · Proven ability to engage and direct activities through the coordination and facilitation of meetings, teleconference calls and instant message conferences. · Proven ability to manage multiple work efforts and conference calls simultaneously. · Proven ability to listen in on resolution activities, report progess, and respond to the needs and concerns of participants. · Proven ability and willingness to challenge the status quo, identify service issues, and provide viable suggestions to improve service and our overall customer experiences. Job Requirements: *Job Title : Service Desk Coodinator* *Job Location : Bloomington, IL* *Duration : 12 Month contract* Job description : · In depth understanding of ITIL (v3) Service Management best practices, including how they are applied at State Farm through incident, problem, and change management procedures. · In depth technical investigation, assessment and communication skills that have been applied in a complex mult-platform IT environment. · The ability to translate complex technical issues into business language. · Excellent written and verbal communication skills that can be applied to all levels of the IT and business organizations. - Experience providing technical hands-on or help desk support for several of the following technologies (Windows, UNIX, WebSphere, Red Hat Linux, z/OS Mainframe, MQ Middleware, Networking/Telecommunications). · Proven ability to work and thrive in a collaborative team environment. · Proven abiility to drive the swift resolution of incidents impacting State Farm's ability to conduct business. · Proven ability and judgment to identify, engage, and coordinate escalation teams to resolve issues in accordance to documented service level objectives. · Proven ability and willingness to navigate the IT organization and engage with 1st, 2nd, and 3rd tier teams to identify, research and resolve service outages. · Proven ability to engage and direct activities through the coordination and facilitation of meetings, teleconference calls and instant message conferences. · Proven ability to manage multiple work efforts and conference calls simultaneously. · Proven ability to listen in on resolution activities, report progess, and respond to the needs and concerns of participants. · Proven ability and willingness to challenge the status quo, identify service issues, and provide viable suggestions to improve service and our overall customer experiences. *Click here to view full job description and apply <http://www.ejobsville.com/display-job/154108> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
