*Position: IT Service Catalog AnalystLocation: Irving, CA.Duration: 6+ Month On-Site contract plus extension*
*Interview mode: Phone than Skype.Job Description:*The Senior IT Service Catalog Analysts are responsible for designing, planning, and implementing the service catalog ensuring that it adds value to both the organization providing IT Services and to the users/customers who are receiving the service. *Key Responsibilities:* • Work closely with Service Management team to design, plan and implement the Service Catalog process, defining when and how services in the service pipeline will transfer into the Service Catalog. • Collaborate with Global IT Services, Engineering Support, Enterprise Applications, Global Architecture, and IT Operations team to identify all Service Owners and Providers. • Facilitate workshops with Service Owners and Service Providers to identify the service portfolio content, including service categories, service options, business value, and resources required to support the service. • Coordinate and facilitate meetings to gather the required information from various business entities impacted directly or indirectly by the IT Services, to ensure that the customer-facing view is developed in business terms. • Work closely with IT Financial Analyst/Controller to establish a service costing model and map services to existing customers. • Analyze and review Service Catalog and Service Level Expectations for referential integrity; ensure that the catalog and expectations take into account the same service dependencies. • Monitor the status of the service through Service Design to update the Service Catalog when the service is ready for Transition to live operation. • Engage with portfolio management team to map business capabilities with the business and IT services ensuring all services in operation and new services moving into transition are correctly recorded in the Service Catalog. • Define measures and metrics to report the progress of the services efficiency, adoption, and evolution ensure progressive value add to the business. • Establish and recommend policies and standards on IT Service Management (ITSM) processes, system use and services. • Implement and facilitate effective policy adherence and governance processes relating to Service Catalog and Service Level Management. • Proactively identifies areas for improvement, shares lessons learned with team and encourages others to do the same. *Qualifications:* • Bachelor's Degree in Information Systems, Knowledge Management, Computer Science or related field. *• Minimum five (5) years’ experience in project work in the specified areas(s) of knowledge; at least three (3) years of relevant experience must have been at a high level both technically and in measure of responsibility.* *• At least 3 years’ experience in developing IT Service Portfolios/Catalogs for large private or public sector entities; ITIL implementation in a large or global organization.* • Proficient in ITIL service management processes, with practical knowledge and experience in the Service Design lifecycle processes. • Strong understanding and extensive usage of ITIL best practices in Service Design, Service Transition and Operations; • Experience writing content for IT services including business value articulation and process development. • Experience with Change Management principles and approaches to influence stakeholders and cultivate knowledge-sharing behaviors. • Ability to influence, negotiate, and establish and maintain cooperative working relationships with others. • Strong collaboration skills with ability to work in a diverse and global team. • Demonstrated success handling initiatives of high complexity and risk. • Ability to work with little/no supervision and some guidance. • Six Sigma certification and QA experience highly desired*.* Thanks Regards *Steven Olson* (Technical Lead) *Ennovace Inc* Ph: 214 541 9081 F: 972-262-9006 ste...@ennovace.com www.ennovace.com 1801 S O'connor Rd Irving TX 75061 Disclaimer: We respect your Online Privacy. 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