-- Please Share Me Profile -----------muk...@tresourceinc.com <http://sourceinfotech.com>
* Position :- Websphere Administration * Loaction :- Framingham, MA Duration :- 6+Month Essential 9+ Years of IT experience , last 5+ years should have worked as an Operations Lead in Complex Environment operating 24/7 5+ Years of experience in Monitoring tools VMSTAT,NETSTAT,NMON etc and Network monitoring tools CACTI 5+ Years of experience in UNIX ,UNIX Shell ,AWK 5 + Years of experience in CDN Tools AKAMAI Excellent knowledge Ecommerce end to end physical architecture Excellent knowledge of Websphere administration,Websphere commerce administration Excellent knowledge of Search and Guided navigation tools like Endeca Experienced in working with third party companies like IBM ,AKamai for fixing issues • Is passionate about superb customer service • Can provide clear written and verbal communication to the business to a high standard, especially during site issues provide periodic updates to business and IT leadershipt • Has strong experience of working in an 24/7 IT Support and delivery organisation • Is a good team player, working with other IT and business professionals in an effective manner • Is able to work in a fast moving environment with rapidly evolving targets, to prioritise work effectively and to manage expectations • Possesses strong problem solving skills, be able to demonstrate a methodical approach to issue resolution, and the ability to pull together diverse technical teams to work on complex problems • Is self motivated, confident and decisive, with a “can do” attitude to meeting business needsIdeally To maintain and enhance ‘best of breed’ IT Operational Service for Online applications, we need an Application Support Leader focused on improving the quality of service the business receives. The job holder will spend most of his time maintaining and improving high quality operational service. The Application Support Leader will drive the Service Improvement Plan, rapid restoration of service following significant Incidents and ensuring root cause analysis is carried out to prevent reoccurrences. Key Responsibilities Significant Incident Management • Manage the resolution of major operational Incidents to restore service as soon as possible and minimize business disruption. • Produce post P1 reports to communicate the root cause analysis complete. • Regularly liaise with internal teams and external vendors to resolve technical issues. • Lead cross-discipline teams to investigate and address complex technical or high profile issues impacting the business (e.g. poor performance of systems). Problem Management • Ensure the underlying root cause of Incidents with a significant impact on the business are identified and resolved using the Problem Management process. • Maintain and enhance the Known Error DB for Applications to aid trend analysis, and propose how to reduce Incident volume. • Raise a Business Case / Proposal for Change for Application Known Errors when impact is sufficient. Defect Resolution • Own, enforce and maintain the process for raising defects as known errors and to the factory or development team for inclusion on the product backlog • Oversees the Analysts as they prioritise and escalate defects to the appropriate Development team or factory Service Improvement • Market the positive work done by Application Support • Manage the service improvement plan, ad-hoc requests and action plans • Continually review IT Application Support team to identify and drive initiatives to improve quality and effectiveness of the Application support services • Identify where knowledge can be shared with other IT staff or where working practices can be enhanced to improve the effectiveness of the IT service. • Demonstrate creative ideas of how to improve service • As required , attend Service Review meetings to highlight current issues, listen to the business, and use this to improve the service Working relationships: • Utilise other members of the Application Support team, as well as other technical teams, to provide the service • Build a good working relationship with the Heads of IT and business application stakeholders • Liaise with Business Analysts and Application Development teams to investigate and resolve application issues. • Technical liaison with other companies such as solution providers and business partners will also be expected. Person Specification Regards, *Mukesh * |*Technology Resource Group.*| Office: *408-709-1760 Ext-948 * | *muk...@tresourceinc.com <muk...@dyssinc.com>* | Yahoo-IM- mukeshinc -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
