*Position: Cisco IVR ConsultantLocation: Jacksonville, FL.Duration: 6+ Month On-Site contract plus extension*
*Interview mode: Phone than Skype.Job Description:*•Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology •Manages system/application environment and ongoing operations •Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards •Researches, designs, implements and tests technology solutions •Proactively monitors and reports performance and utilization of assigned technologies •Troubleshoots software and/or hardware issues/failures •Resolves alerts and performs remediation activities •Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners\ •Collects and presents data for reporting and planning •Assists with developing tactical strategies, processes and procedures related to systems/application administration •Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors •Collaborates with IT and business area partners on work groups and initiatives •Determines best course of action for meeting business needs •May provide input into infrastructure architecture designs •Writes programming/scripting •May participate in Disaster Recovery planning and exercises *Key Requirements:* •Bachelor’s degree in an IT related field or equivalent work experience *•5-10 years of working experience with Cisco IVR and other Cisco and non-Cisco call center technologies •Extensive working knowledge of multiple technologies and their interfaces and integration* •Competent working in one or more environments highly integrated with an operating system. •Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations •High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy. •Experience analyzing business requirements and translating them into technical solutions. Thanks Regards *Steven Olson* (Technical Lead) *Ennovace Inc* Ph: 214 541 9081 F: 972-262-9006 [email protected] www.ennovace.com 1801 S O'connor Rd Irving TX 75061 Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intendedrecipient(s) and may contain confidential and privileged information.Any unauthorized review, use,disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at [email protected] and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
