*Position: **ServiceNow Technical Lead* *Location: **Owings Mills, MD.* *Duration: **12* *+ Month On-Site contract plus extension* *Interview mode: Phone than **Skype*
*.Job Description:*We are currently seeking an experienced ServiceNow Technical Lead for an exciting opportunity to assist in defining, building, implementing and supporting the long term vision of the ITSM/ITIL program and the ServiceNow platform. They will provide strategy and technical insight in designing and supporting all facets of ServiceNow while aligning to Service Management best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements. The responsibilities will vary from ServiceNow strategy to day-to-day technical leadership and support of the ServiceNow platform. *Key responsibilities include:* • Configuration/Customization of the ServiceNow system including workflows, business rules and UI policies • Writing JavaScript and leveraging the ServiceNow API to design and build customizations that support business requirements • Interfaces with, trains and mentors Service Desk / Help Desk leads who are new to the platform • Creates Requirements Definition and Technical Specifications documentation • Advises around Deployment planning approaches and helps support a smooth transition to & implemention of ServiceNow without business disruption. • Articulates technical concepts using easily understood business language • Designs and implements integrations between on-premise systems and the ServiceNow cloud • Loads, transforms and maintains data between ServiceNow and other systems • Researches and Deploys new releases and/or enhancements into the ServiceNow live environment • Performs System Integration testing and leads remediation of defects • Works directly with IT Management to align ServiceNow with IT organization strategy • Maintains and supports ServiceNow operational functions *Required Skills* The candidate must possess a solid breadth & depth of hands-on experience with designing, developing and administering the ServiceNow platform. Ability to take on challenging requirements, a fast-moving project, adapt to the business needs and stay focused on delivering results is essential to the success of this role. Solid experience designing, writing and supporting JavaScript is required. Experience with LDAP, SAML, SSO, Event Management and database structures is desired. *• 2+ years of experience as a System Administrator for ServiceNow• Experience implementing ServiceNow and providing technical leadership for the platform* • Service Desk / Help Desk experience highly desired • Certification as a ServiceNow System Administrator and/or Implementation Specialist • 4-6 years of experience in IT Service Delivery • 2+ years of experience writing JavaScript • Ability to comfortably train and mentor multiple staff members inexperienced with ServiceNow • Knowledge of LDAP/Active Directory, SAML, SSO and relevant IT architecture experience • Previous experience with relational databases such as MS SQL Server essential • Experience with successfully building a widely adopted CMDB. Experience with Neebula/Service Watch a plus • Previous experience with ServiceNow Runbook Automation a plus • Experience migrating one or more enterprises onto the ServiceNow platform • Ability to clearly and effectively express ideas and messages via speech and writing. • Ability to effectively absorb information from multiple competing sources, then analyze and examine the options in detail and draw appropriate conclusions. • Use general office application tools (e.g. Power Point, Excel, Word, and Visio) • ITIL v3 Foundation Certification at minimum, Intermediate preferred • Bachelor degree in Computer Science or related field is preferred. Thanks Regards *Steven Olson* (Technical Lead) *Ennovace Inc* Ph: 214 541 9081 F: 972-262-9006 [email protected] www.ennovace.com 1801 S O'connor Rd Irving TX 75061 Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intendedrecipient(s) and may contain confidential and privileged information.Any unauthorized review, use,disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at [email protected] and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
