- * Please send resume to mah...@bravensinc.com <mah...@bravensinc.com>*
*Hi,* Greetings from *Bravens Inc.* We are looking for a *Aspect Lead Call Center Technology *to support world’s leader in providing IT consulting and software services to the finest global organizations client. This is *6+* *Months Contract* Position based in *Farmington Hills, MI.* *Role: Aspect Lead Call Center Technology * *Duration: 6+months* *Location: Farmington Hills, MI * *Experience: 5-8 yrs* *Job Description:* Profile is required to manage Aspect CCT applications. The role includes expertise in Aspect Call Center Technology solutions, Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams, should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application Scope of Services The talent’s skill profile will include the following: · Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco and Avaya. · Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner · Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents) · Build and document Test Plan, Test Cases against requirements. · Good presentations skills, to support Client Manager for preparation of presentation deck. · Excellent communications skills written and verbal · Problem solving techniques · Effectively present technical information clearly and concisely · Documentation – Functional Specifications and Technical References. If you find it interesting do send the following details: *Full Name* *Contact #* *E-mail address* *Current Location* *Highest Level of Education* *Skill Set and Expertise* *Current Organization* *Years of total work experience * *Work Authorization* *Expected **Rate * *Relocation* *Certification* *Travel* *Notice Period* *Availability for Interview* *Thanks and regards... * *Mahesh Misar | Bravens Inc. |* *Lead Talent Acquisition |* *Contact**:** 786-629-6262 • Fax: 281 404 9091 • * *E-Mail:mah...@bravensinc.com <mah...@bravensinc.com> |Yahoo IM/ Gtalk: mahesh.bravens* *14111 Robert Paris CT, Suite 105, Chantilly, VA 20151*• - www.linkedin.com/pub/mahesh-misar-2-k-lion/42/7b4/106/ [image: Description: Description: Description: E-Verify Logo_Small] [image: image004.png] *[An E-Verified Company] | ‘Certified Minority Owned Business’* ------------------------------ *Note: This email is not intended to be a solicitation. It is targeted to recruiting and consulting professionals. If you have received this in error, please accept our apologies and reply in the subject heading with REMOVE to be removed from our mailing list. We regret any inconvenience this has caused to you. If you have already asked to be removed, and are currently continuing to receive our emails, please send us any older or alias email addresses.* ------------------------------ *Please consider the "Environment" before printing this Email unless Mandatory * -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.