Multiple positions Only W2 Candidates
Only USC, GC, EAD Local or non-local *Title: CR&B Analyst (Customer Rating and Billing)* *Location: Richardson, TX* *Start Date: ASAP * *Duration: 3/31/2016* *Project: * *CR&B Analyst (Customer Rating and Billing)* *The CR&B analysts’ responsibilities will include: * *• Reviewing the CR&B report that is generated from each DPI billing run to determine the cause of all differences identified in the assigned bill cases. * *• Developing queries to determine all customers affected and the amount that each customer is affected by each identified difference. * *• Entering each identified defect into Quality Center (ALM) with sufficient detail to enable the team responsible for defect resolution to fix the issue quickly and accurately. * *• Working with the defect resolution teams to insure that the CR&B team defects are addressed in a timely manner. Good interpersonal skills will be necessary to be successful with this task. * *• Working with other CR&B team members to develop and evolve the most effective working relationships to maximize coverage of all defects and minimize overlap in work effort. * *The CR&B analyst team members will need the following skills: * *• Required * *o Analytical Skills – The ability to see trends and dig beneath a difference to see underlying causes. * *o SQL skills – The ability to take the understanding of an issue and develop queries to determine all customers impacted by the issue. * *o Interpersonal skills – This team will need to work as a team and will need to work well with other teams. * *o Willingness to work long hours and weekends as necessary to meet team goals. * *o In addition, the usage team members MUST have significant technical experience in telephony usage. * *• Beneficial * *o AS400 Navigation * *o DPI tables and interrelationships * *Thanks* *Syed Ali* *Email : [email protected] <[email protected]> * *Gtalk : [email protected] <[email protected]>* *Phone : 972-210-2767 X 103* *IMG Systems Inc.* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
