*Position - Onboarding Ambassadors* *Location - work from home*
*Microsoft Office 365 Suite experience* *Rate: (max all inclusive) $20/hour* *Qualifications* *We are looking for thoughtful, analytical, and high energy Onboarding and “Modern Support” Ambassador to join a new team that will be responsible for delivering modern, cloud-based onboarding support services. The Onboarding Ambassador role will be responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Cloud Services Onboarding Service for small and medium size businesses. * *Your key business metrics will be:* - *Customer Satisfaction* - *Delivery throughput – (secondary, Customer Satisfaction is paramount)* - *Identifying Product Improvements* - *Reducing reactive support incidents* - *Provide feedback on how to maximize Ambassador Satisfaction* *Your specific responsibilities will include:* *• Lead small and medium business customers through the Onboarding technical process for Microsoft Office 365* *• Provide ongoing support to small and medium business Microsoft Office 365 customers* *• Analyzing and providing feedback on the deployment process and technology improvements throughout lifecycle* *• Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction* *• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation* *Successful Candidate Competencies:* *• Customer Service Focus: proven experience providing technical support directly to customers with a high level of customer service and a high degree of customer satisfaction* *• Self-driven, engaging Customer Support Engineer with proven history of demonstrated technical aptitude, including regular usage of the Microsoft Office suite of products* *• Strong communication skills to effectively drive recommendations and instill customer confidence* *• Strong problem solving ability ranging from conceptualization to implementation* *• Collaboration: willingness to collaborate to help solve more challenging issues* - *Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity* - *Knowledge of Microsoft Office 365 and configuring email clients is a plus, but in-depth training will be provided* *Qualifications Recommended:* *The ideal candidate will have a year or more of customer support experience. An understanding of processes and methods to troubleshoot customer issues and improve the customer experience. High attention to detail with the ability to understand complex workflow systems. The successful candidate will have the ability to communicate effectively with small and medium business customers. Candidate should also have excellent oral and written communication skills, proven ability to handle difficult and sensitive situations. * *Certifications:* **Candidates will be required to pass the Microsoft Certified Solutions Associate: Office 365 certification within 6 months* **Current Microsoft Exchange, Lync and SharePoint certifications is considered a plus. * *Thanks and Regards* *[image: cid:[email protected]]* *Chad* IT RECRUITER *Email*: *[email protected]* <[email protected]> *Contact*: *614-664-7632* *Yahoo ID / Gmail ID*: *chad.technocraft* *Website*: www.technocraftsol.com *Note: Technocraft Solutions LLC works with Direct Client’s and Preferred Vendors Nationwide. * *Your confirmation would means that you understand the level of Technocraft Solutions LLC association for the mentioned project and will not approach Technocraft Solutions LLC Client directly* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
