*Job Position: Production Support* Location: Plano, TX
Exp.:- 7 years =============================== *Role:- Production Support* *JOB DESCRIPTION:-* Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Senior Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. May require guidance on more complex projects. Typically has 1-3 years experience in IT or equivalent. *REQUIRED SKILLS:* · 6+ years of relevant IT experience *(Production Support, SDLC- Waterfall / Agile), Java/J2EE, OOPS, Servlets, JSP, JQuery, Ext-JS, JavaScript, Autosys AJAX, spring, Struts, SQL/PL-SQL, SVN, Perforce, UNIX, Core ORACLE , PLSQL.* · Experience in programming knowledge on Web services development and configuration and knowledge on deployment scripts, version control/configuration management tools and AGILE Release methodology. · Exhibits a strong sense of urgency for high severity incidents. Ability to assess the customer impact and provide tactical solutions and proactively identify cross functional or technical issues. · Exhibits a strong sense of teamwork and inclusiveness. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure. · Possesses the flexibility enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases. · Possesses excellent communication skills and the ability to communicate effectively with both technical and non-technical individuals. · Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools. · Ability to suggest and implement ideas for enhancing the customer experience and implement best practices for cost saving. · Experience in Incident and problem management. · Ability to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions. · Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals. *DESIRED SKILLS:* · Exposure to Banking and financial industry. · ITIL certification recommended. · Knowledge in ETL Tools., Informatica, UNIX. =================================== *Job Position: Production Support* Location: Plano, TX Exp.:- 7 years Opportunity:- Full Time =============================== *Role:- Production Support* *REQUIRED SKILLS:* · 7+ years of relevant IT experience (SDLC- Waterfall / Agile, post Go-Live warranty support, AutoSYS) Proven expertise: DB2, Shell Scripting and Unix Server experience · Ability to be part of Production Support Team providing front line technical solutions, Release/deployment support, Project Governance and related to issues. · Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration · Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis · Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management · Ability to exhibit a strong sense to understand project priorities, able to assess the customer impact, provide tactical solutions, and able to manage, prioritize and deliver in multi-projects concurrently · Ability to look for areas of improvement in monitoring, application stability, and speed of determining root cause, participate in DR and Resiliency and identify mitigations/risk · Ability to communicate with all lines of business and management (technical and non-technical), contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues · Ability to suggest, implement ideas for enhancing the customer experience, implement best practices for cost saving, maintain documentation, knowledge repository and also lead team to comply to organizational standards on documentation, project governance and data governance *DESIRED SKILLS:* · Exposure to banking and the financial industry · Flexible to work for extended hours and on weekends as needed to handle high priority issues *=============================* *In case you are not looking for the change at this point of time please refer your colleagues, Friends etc.* *Regards,* *Deepak Kaushik* *IDC Technologies, Inc.* d...@idctechnologies.com 408-418-5778 ext-3041 Gtalk:deep.cit71 YIM:deepak_cit22 https://www.linkedin.com/profile/view?id=195002507 -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. 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