*HI All, Please let me know if you have any one for below position. * *Job Title : ITIL Consultant Location : NJ, GA, MI Duration : 1 Year*
*Description: -Produces customized processes based on the client's maturity level with each of the ITIL process (Incident Management, Change Management, Service Request Management, Capacity Management, etc.). -Develop Policies and Procedures Manuals, Desk Level Procedures, and Custom Workflows for the Life Cycle Management (LCM) teams. -Develop Interface Agreements for technical work centers and Managed Third Party (MTP) vendors. -Create Level One Telecom Troubleshooting Scripts and identify Minimum Data Sets for the Service Desk. -Assist the System Development team with requirements gathering for electronic bonds and database activities. -Assist the System Development teams with User Acceptance Testing. Conduct Operational Readiness Testing and training for LCM, MTP, Service Desk, and client IT teams. Produce the Training Manuals/material, and conduct training for the LCM teams, work centers, and Service Desks.* *Skills required for this SR:* *ITIL Service Mgmt Project Mgmt Process Development Managed Network Services Documentation Development * *Thanks & Regards, Tanvir 201-255-0319 x 293 Email: [EMAIL PROTECTED] * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Open-Source-J2EE-frameworks -~----------~----~----~----~------~----~------~--~---
