Hi Business Partners

This is Ashok from Keeninfotek



Title: Level 2 - Production Tech Support

Location: NYC, NY

Duration: 4 months

Rate: Market





Provide technical support on Win fits/ION, TOMS Bloomberg and other Fixed
income Applications. This will include supporting users in the US, Canada,
London and Asia.

• Maintain a stable environment to ensure maximum uptime for users

• Configure and release of new software to UAT and Production environments.

• Production acceptance testing of new software rollouts and updates.

• Update all stakeholders on open issues.

• Logging of support issues and system problems

• Close out issues and be response to end users requests in a timely fashion

• Liaise with the internal development team and the vendor to resolve
support issues

• Understand and follow escalation procedures within a support environment.

• Follow procedures with the Change Management guidelines of the bank
Knowledge / Experience Required: (Mandatory)

- Prior in-depth experience in developing/supporting large-scale, Trading
enterprise wide, global production systems, with at least 5 years of IT
experience.

- Minimum 1 year experience on TOMS/Winfits/ION platform  (Fixed income
Support  experience will  do)

- Unix Shell scripts, SQL/Oracle, MQ, Citrix.

Preferred:

- Basic understanding of Fixed Income Business

- Hands on experience on Java Development



Key technical/functional skills you would like on the resume:

       Skill
         Level (1-5)



L2 level -Application Product Tech support                      5

VB Script, UNIX/Scripting, Perl                                      4

C++,VC++                                                                   4

Oracle/Sybase                                                             4

XML/ XSL
3

IBM-MQ                                                                     2-3

Release management                                                 4Java/JEE

2

Windows/Unix environment (Job Scheduler /Basic       3

Admin functions)

CM Domain knowledge                                                3

Skill                                                                    Level
(1-5)

Financial / Capital Markets (TSA/BSA)                      2-3

Supporting Equity Trading systems                             2

Sophis                                                                     1-2

Familiarity with such as Calypso, Murex                      1



*Thanks & Regards   *

 *ASHOK*

*Keen Info tek, Inc **| Keen Education Services | Keen University***

*710 E || Ogden Ave || Suite #*300* || Naperville || IL 60563 ||
Ph: **630-225-8340** ||* *|| Fax: (630) 206-0325||
**Email:**[email protected] <[email protected]>**  || **
www.keeninfotek.com* <http://www.tekpartner.com/>*  *

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