Hi Business Partners
This is Ashok from Keeninfotek
Title: Level 2 - Production Tech Support
Location: NYC, NY
Duration: 4 months
Rate: Market
Provide technical support on Win fits/ION, TOMS Bloomberg and other Fixed
income Applications. This will include supporting users in the US, Canada,
London and Asia.
• Maintain a stable environment to ensure maximum uptime for users
• Configure and release of new software to UAT and Production environments.
• Production acceptance testing of new software rollouts and updates.
• Update all stakeholders on open issues.
• Logging of support issues and system problems
• Close out issues and be response to end users requests in a timely fashion
• Liaise with the internal development team and the vendor to resolve
support issues
• Understand and follow escalation procedures within a support environment.
• Follow procedures with the Change Management guidelines of the bank
Knowledge / Experience Required: (Mandatory)
- Prior in-depth experience in developing/supporting large-scale, Trading
enterprise wide, global production systems, with at least 5 years of IT
experience.
- Minimum 1 year experience on TOMS/Winfits/ION platform (Fixed income
Support experience will do)
- Unix Shell scripts, SQL/Oracle, MQ, Citrix.
Preferred:
- Basic understanding of Fixed Income Business
- Hands on experience on Java Development
Key technical/functional skills you would like on the resume:
Skill
Level (1-5)
L2 level -Application Product Tech support 5
VB Script, UNIX/Scripting, Perl 4
C++,VC++ 4
Oracle/Sybase 4
XML/ XSL
3
IBM-MQ 2-3
Release management 4Java/JEE
2
Windows/Unix environment (Job Scheduler /Basic 3
Admin functions)
CM Domain knowledge 3
Skill Level
(1-5)
Financial / Capital Markets (TSA/BSA) 2-3
Supporting Equity Trading systems 2
Sophis 1-2
Familiarity with such as Calypso, Murex 1
*Thanks & Regards *
*ASHOK*
*Keen Info tek, Inc **| Keen Education Services | Keen University***
*710 E || Ogden Ave || Suite #*300* || Naperville || IL 60563 ||
Ph: **630-225-8340** ||* *|| Fax: (630) 206-0325||
**Email:**[email protected] <[email protected]>** || **
www.keeninfotek.com* <http://www.tekpartner.com/>* *
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