*Good Morning Associates,* *Please go through the below requirement and send me the matching resumes to [email protected] .!!*
* * *POSITION :BUSINESS **SYSTEMS ANALYST WITH ** SIEBEL (2 OPENINGS)* *LOCATION: FT. LAUDERDALE, FL* *Duration: 3-6 Months * * * Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development. Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design.**** ** ** Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features. Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. **** ** ** Primary Duties / Responsibilities**** • Facilitate business requirement gathering sessions.**** • Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents.**** • Design the Siebel CRM task based UI based on the requirements.** ** • Design BI Publisher report requirements & templates per business requirements.**** • Support the design of Siebel CRM and CTI enhancements**** • Analyze requirements in order to generate test scripts and conduct testing.**** • Provide testing support as part of administration, maintenance, and troubleshooting of Siebel CRM application. Work with lead to create appropriate testing related documentation for the scope items assigned.**** • Follow documented standard operating procedures, topologies, and code / configuration guidelines for Siebel CRM solution.**** • Perform data analysis.**** • Identify and escalate any data discrepancies, escalating issues to senior team members.**** • Participate in maintaining documentation in support of regulatory controls.**** • Perform continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions.**** • Follow standards and guidelines around process consistency and techniques.**** Qualifications (include knowledge, skills, abilities, and related work experience)**** • Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI)**** • Avaya CTI experience preferred**** • Working knowledge of business requirements and system requirements methodology **** • Strong analytical and problem definition and solving abilities** ** • Strong written and verbal communication skills**** • Working knowledge of MS Office applications and other productivity tools**** • Working knowledge of application architecture and networks**** • Basic knowledge of Microsoft desktop and server operating systems**** • Working understanding of applications and networks**** • Must be responsive and deadline-oriented with a sense of urgency **** • Ability to prioritize own tasks and escalate issues with timely task completion when appropriate.**** • Exposure to tools and techniques in system development lifecycle **** Functional/Technical Requirements (include education, certifications, and training)**** • Bachelor’s degree in Computer Science, Management Information Systems, or a related field or equivalent**** • Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM**** • Working understanding Siebel CRM version 8.1 Required**** • Working understanding of Avaya CTI and or CTI systems desirable* *** • Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Management**** ** ** ** ** *Thanks & Regards,* * Rupesh* *[email protected], Tammina Solutions LLC, Phone: 703.953.2374 Fax no : 703.991.5532* *YAHOO IM:** rpsh.mr87* *GTalk**: **rpsh.mr* ** ** ** ** -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/open-source-j2ee-frameworks?hl=en.
