*Title: Siebel business analyst* *Location: ft. Lauderdale, FL *
*Duration: 3 months with extensions* * * *Position Summary* *Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development. Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design.* * * *Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features. Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. * * * *Primary Duties / Responsibilities* *• Facilitate business requirement gathering sessions.* *• Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents.* *• Design the Siebel CRM task based UI based on the requirements.* *• Design BI Publisher report requirements & templates per business requirements.* *• Support the design of Siebel CRM and CTI enhancements* *• Analyze requirements in order to generate test scripts and conduct testing.* *• Provide testing support as part of administration, maintenance, and troubleshooting of Siebel CRM application. Work with lead to create appropriate testing related documentation for the scope items assigned.* *• Follow documented standard operating procedures, topologies, and code / configuration guidelines for Siebel CRM solution.* *• Perform data analysis.* *• Identify and escalate any data discrepancies, escalating issues to senior team members.* *• Participate in maintaining documentation in support of regulatory controls.* *• Perform continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions.* *• Follow standards and guidelines around process consistency and techniques.* *Qualifications (include knowledge, skills, abilities, and related work experience)* *• Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI)* *• Avaya CTI experience preferred* *• Working knowledge of business requirements and system requirements methodology * *• Strong analytical and problem definition and solving abilities* *• Strong written and verbal communication skills* *• Working knowledge of MS Office applications and other productivity tools* *• Working knowledge of application architecture and networks* *• Basic knowledge of Microsoft desktop and server operating systems* *• Working understanding of applications and networks* *• Must be responsive and deadline-oriented with a sense of urgency* *• Ability to prioritize own tasks and escalate issues with timely task completion when appropriate.* *• Exposure to tools and techniques in system development lifecycle* *Functional/Technical Requirements (include education, certifications, and training)* *• Bachelor’s degree in Computer Science, Management Information Systems, or a related field or equivalent* *• Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM* *• Working understanding Siebel CRM version 8.1 Required* *• Working understanding of Avaya CTI and or CTI systems desirable* *• Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Manageme* ** ** ** ** *Thanks & Regards,* * Rupesh* *[email protected], Tammina Solutions LLC, Phone: 703.953.2374 Fax no : 703.991.5532* *YAHOO IM:** rpsh.mr87* *GTalk**: **rpsh.mr* ** ** ** ** -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/open-source-j2ee-frameworks?hl=en.
