*Hello Partners,*

*Below given is an urgent requirement with my direct client so please send
me some good resumes ASAP.*

* *

*Job Title: Cisco ICM Engineer / Tech Lead*

*Location: Phoenix, AZ*

*Duration: 12 Months+*

* *

Cisco ICM Tech Lead.  Aside from the informatin below, expereince with AT&T
equipment and Avaya will be a plus.

CISCO ICM Technical Lead Job Description at high level as below

Sound knowledge on Cisco Unified ICM Scripting.

Strong telephony background and thorough understanding of ACD,  PBX
(including IP based),  CTI, IVR, various  telephony protocols etc.

ICM Architecture knowledge CallRouter, Logger,HDS, AWs and Peripheral
Gateways.

Good Understanding of Pre- Routing, Post routing and Translation Route

ICM Scripting experience in Network IVR/VXML environment  (  Microsoft
Tellme,  Ekcho , are some of the network IVR used in the current
Environment)

Experience in ICM Tools Config Manager, Script Editor, Call Tracer, Router
Log viewer etc

Good understanding of MS SQL database.

Should be strong in analysis, architectural design and reasoning
capabilities.

Excellent written and oral communication skills.

Willing to learn new technologies (Avaya PBX, Vectoring,  ATT Route IT)
and ability to learn them quickly



Regards,

*Ram | Information Tchnology Talent Acquisition Consultant *

[email protected] *| **Direct: *(813) 423-4304**

*www.TheFountainGroup.com* <http://www.thefountaingroup.com/>**

* *

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4505 Woodland Corporate Boulevard, Suite # 200 , Tampa, FL 33614

Join Us on LinkedIn at  The Fountain Group's Realtime Job Opportunities
Group <http://www.linkedin.com/groups?gid=2115943>

Check out the TFG Blog at  http://www.thefountaingroupblog.com/



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