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Job Role: CA Service Desk Location : Farmington hills, IL Duration: 3 Months + Skill : service desk JD : Implementation of CA Service Desk R12.5 for Request, Incident, Problem and Change Management Processes including CA CMDB implementation. Integration of CA Service Desk with other CA tools and 3rd party tools. Requirement gathering and mapping of process with CA Service Desk and CA Workflow. Enhance & customize CA Service Desk and workflow based on requirements from client using CA’s proprietary technology like spell, wand, htmpl etc. and core technologies like java and web services. CA CMDB data population using Advantage Data Transformer (ADT) and Federation adapters to generate XML files for loading of configuration items (CIs). End-to-end mapping of the tools with existing & new business processes. Maintenance & patching of Service Desk in accordance with the best practices & guidelines from CA. Plan for upgrade to the latest version based on CA’s product releases and patches Plan and perform data backups and disaster recovery operations. Provide consultation on ITSM tools. Recommend changes to improve systems and processes and automate manual processes wherever possible. Reporting and Analytics of Service Desk data to help in real-time analysis and gain immediate visibility into critical operational metrics and day-to-day activities" -- Thanks & Regards, *Naveen Krishna* Cloudeeva, Inc. Phone No:732-476-5241 Email: [email protected] *Yahoo IM: reachknk86* -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/groups/opt_out.
