HI Partner, I have *2 positions with our client for Desktop support at Ohio & Atlanta, GA.* *Please find below job description and send me your consultants updated word format resume to [email protected]*
*Position#1* Job Role:Desk side support with Remedy Location - Ohio Duration – 3+ months JD: • Above average customer service and organizational skills. • Familiarity with Remedy and MS Office Suite. • Need to be able to quickly grasp and understand technical issues. • Need to act as facilitator from time to time. Need to have great people skills. • Ability to multi-task is a must. • Maintain and update a standard Windows XP image. • Duties include: • AG4 Provide desk side support (Hardware/Software Support & Training) on Windows XP • Diagnose & repair PC’s hardware & software • Manage, troubleshoot , repair HP LaserJet & MFP devices (local & networked) • In charge of printer warranty repair work through local contracted repair firms • PC peripheral support (PDA’s, Air cards, etc.) • Install and test hardware to make sure it is working and identify system hardware problems • Diagnose problems with software configurations and LAN connectivity issues • Monitor Remedy database queue and work the calls in accordance within the Service Level Agreement. • Manage Dell desktops * * *Position#2* Job Role: Service Desk support Location – Atlanta Duration – 3 months + JD - JD for Atlanta SD • 3-5 Yrs of experience in Service Desk support, preferably in the Hospitality & Manufacturing industry • Basic understanding of inter-relationship of software, hardware and communications • Hardware trouble shooting skills, Printer and Network issues • Strong customer service orientation • Self-Starter • Good listening skills • Ability to analyze and solve technical problems • Strong problem analysis, resolution, and writing skills • Good interpersonal and communication skills • Analytical skills • Excellent spoken and written communication skills • Professionalism and customer focus • Ability to perform in adverse situations • Able to handle Spanish, Portuguese and English language calls / emails • Willing to work in 24 x 7 shift environment -- Thanks & Regards, *Naveen Krishna* Cloudeeva, Inc. Phone No:732-476-5241 Email: [email protected] *Yahoo IM: reachknk86* -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/groups/opt_out.
