*Hi,*

*Pleasure mailing you. I have one urgent requirement from one of our
client. Please go through the requirement and let me know if you are
interested for this position.*

*Please send me your updated resume along with the best hourly rate and
availability.*

*An early response is really appreciated*

*Please refer somebody if you are not interested for this position*



*Job Title: DESK SIDE SUPPORT ENGINEER*

*Location - Ohio*

*Duration – 3+ months*



*JD:*

·         Above average customer service and organizational skills.

·         Familiarity with Remedy and MS Office Suite.

Need to be able to quickly grasp and understand technical issues.

·         Need to act as facilitator from time to time. Need to have great
people skills.

·         Ability to multi-task is a must.

·         Maintain and update a standard Windows XP image.



·         *Duties include:*

·         AG4 Provide desk side support (Hardware/Software Support &
Training) on Windows XP

Diagnose & repair PC’s hardware & software

·         Manage, troubleshoot , repair HP LaserJet & MFP devices (local &
networked)

·         In charge of printer warranty repair work through local
contracted repair firms

·         PC peripheral support (PDA’s, Air cards, etc.)

·         Install and test hardware to make sure it is working and identify
system hardware problems

·         Diagnose problems with software configurations and LAN
connectivity issues

·         Monitor Remedy database queue and work the calls in accordance
within the Service Level Agreement.

 Manage Dell desktops







Vinoth Kumar R

Cloudeeva Inc

(Formerly Bartronics America, Inc.)

Work: 732 623 9685

Email: [email protected] <[email protected]>



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