Must be local to Houston. Interviews starting this Friday. Must have excellent communication skills- consultant level!
9 month contract, likely to be extended Houston, Texas Please send rate with resume to *[email protected]* The IVR SME will be responsible for the technical aspects of an Enterprise-level deployment of Interactive Voice Response (IVR) systems and tools. The IVR SME will have a broad responsibility that includes mentoring, some project management, technical leadership, application design and development, and cross-department communication. To be successful, IVR SME possess a full understanding and demonstrated knowledge of common IVR application architectures, development methodologies, and consulting best practices. The IVR SME will also provide higher-tier technical post-deployment support. General Requirements: · Extensive experience with modern Enterprise-level Interactive Voice Response (IVR) systems · Experience managing IVR deployment/configuration/support projects · Experience providing technical expertise to project teams on a complex telecom/voice projects · Experience with Requirements Analysis/Validation/Management, customer interaction/briefings (to include Senior Leadership), and coordination with call centers and product vendors Technical Skills: · Aligning functional IVR requirements to technical solutions, to include pros/cons, cost-benefit, gap analysis, etc. · Hands-on technical experience with major modern IVR platforms (Avaya and Voxeo) · System engineering, capacity planning, security, configuration expertise with IVR systems · Technical expertise in the following areas/capabilities: o Technical Requirements Validation and Management o IVR-based proactive notifications o Enterprise voice switching o IVR system configuration, workflows, and call routing rules o Integration of IVR with other systems to include IT systems and telecom infrastructure o IVR system testing and validation o Backup and Recovery Behavioral Skills: · Strong technical expertise in Voice/IVR systems coupled with ability to work with business stakeholders and apply technical expertise to solve call center problems/requirements · Personal qualities which include a focus for continuous improvement, being quality driven, having a high energy level and a collaborative management style · Willingness to make technical decisions, exhibit sound and accurate judgment and make timely decisions Experience: · 7+ years’ technical experience in Telecom industry with recent experience with IVR services industry · At least 1 years’ experience as a technical expert on large, complex Enterprise Voice, Telecom, or (preferably) IVR projects Thanks and have nice day! ___________________________ *Madhulika | Jr. Recruiter * [image: image002] Tech Tammina Solutions, LLC 203 Elden St Suite 404 Herndon VA 20170. Direct: 703-349-1138 | Fax: 703-991-5532 E-Mail: [email protected] <[email protected]> | www.Tammina.com IT Solutions | Staff Augmentation -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/groups/opt_out.
