*Hi Partners,Here is a hot new job for today Business Analyst with Call Center IVR experience. Let me know if you have anyone!. Thanks! Job Tittle: Business Analyst - With Call Center experienceLocation: Columbus,OHDuration: 6 Month Contract With ExtensionRate = $50***Resource MUST have IVR and call flow experience*** Description:• Work will be focused on delivery of a new Mortgage IVR system in support of Mortgage Banking. The project will be delivered in four phases between Q3 of 2013 and Q2 of 2014.• Conduct requirement gathering sessions with business contacts.• Document business requirements, functional/non-functional requirements, use cases and call flows.• Assist with users acceptance testing.• Employs traceability of requirementsRequirements:• Experience soliciting and documenting requirements for IVR and Call Flow routing applications• Prefer experience with use of natural language and directed voice use for call routing• Experience conducting requirement gathering sessions• Must have demonstrated ability to document requirements, call flows and use cases• Must be a team-player who will work closely with others to deliver defined tasksKindest Regards:Kevin Marsh - IT RecruiterITBrainiac IncD: 609-423-4899Email: [email protected] <[email protected]>*
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