Hi, Hope you are doing good. This is Luke Working as a SR IT Recruiter with TRUGlobal INC. Please find below requirement and send me your resume . For further details please contact me at (650) 425 7342 <%28650%29%20425%207342>
*Please send me the resumes to **[email protected]* <[email protected]> *Title:* Sr. Customer Experience (CX) Strategist/Program Manager *Location:* Palo Alto, CA *Duration:* 3 to 6 Months This is a unique opportunity for a Sr. CX Strategist/Program Manager who enjoys variety, driving solutions creatively, maintaining collaboration and delivering exceptional experiences. The Sr. CX Strategist/Program Manager is the critical communication link between the User Experience Design team and their partners - development, stakeholders across business functional units and the company-wide program management office. Ideal candidate should be a kind of person who is driven by strategic opportunities to influence, drive change and lead data (both qual and quant) decision-making. Should have a deep passion for customer empathy and be willing to advocate for them day in and day out. The User Experience Design & Research Experience Team, a sub-unit of Customer Advocacy, works cross-functionally with organizations such as Support, Sales, Product Marketing, Product Management, etc. and focuses on the end-user experiences that support our products (e.g., product launch requirements, customer portals, and customer handoffs between groups) and services. We own and drive the Customer Portal, the principal touch point for all customers – from the individual consumer to the largest of enterprise customers. *Role:* • Ideation: Work with a highly creative team where innovation and crafting the optimum experience is rewarded with opportunity to implement. • Approach: Engage at an appropriate level of technical depth and acumen across a broad range of people, from UX designers to engineers. • Work with ambiguity: Partner with teams to sort through the ambiguity of new concepts and identify what is truly important; separate the “could” from “should.” • Focus on understanding customers: Interact and learn from customers to fully represent the customer condition to stakeholders across the business; drive prioritization conversations based on customer insights. • Focus on user experience: Interact with UX designers at a deep level on information architecture, interaction design, concept and scenario development, storyboarding design iteration. • Internal sell-through: Work with necessary organizations to gain cross-company support and engagement on CX initiatives or large programs with a strong CX component. • Resourcing: Make connections between individuals across the broader organization to leverage external partners when needed. • Execution: Create and execute project work plans, track deliverables and manage day-to-day project execution. Document and track deliverables, specifications, status, work plans and schedules. • Communication and organizational expectations management: Provide weekly and monthly status to upper management including current accomplishments, progress against key metrics/goals, planned work, current issues, risks and mitigation action plans. • Courage to break organizational glass: Have the courage to be willing to make a proposal, take a stand or float an idea. • Bringing people down the journey with you: ability to foster team commitment to deliver best in class solutions to customer needs and business objectives. *Required Skills:* • BA/BS Degree preferred or equivalent work experience. • 9-12 years of experience in one or more of the following areas: user experience development for web and or mobile apps, customer related process improvement, product feature roadmaps, cross-group program management, management consulting desired, but not required. • A strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence with a strong, talented, opinionated team. • Prior experience working with or in UX / UI & ID design and user research disciplines (usability testing, surveys, contextual inquiry, customer panels, customer scenario mapping etc) strongly preferred. • Prior experience in developing experience solutions for B2B (from Small Business to Large Enterprise) applications (web, mobile, tablet). • Familiarity with enterprise sales processes for large-scale software (sales cycle, implementation, licensing and customer support) preferred but not required. • Highly developed interpersonal skills - someone who can be as effective through influence as through direct control. • Passionate about Customer Experience improvement, leverage analytics to make decisions and set priorities. • Experience leading cross-functional teams in matrixed situations where key contributors do not report to you directly. • Strong analytical, prioritization and negotiating skills. • Has relentlessly high standards (is never satisfied with the status quo) . • An ability to deliver initiatives from conception through completion • Proven track record of taking ownership and driving results - Broad awareness developed in a fast-moving environment. **** Rate is open and local candidates highly preferred! Client will not pay any expenses...* Thanks, Luke *TRU**Global ** Inc.* | [email protected]| Off: (650) 425 7342 | -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/d/optout.
