Good Afternoon Friends,
Hope you are doing great Greetings from Programmer Resources Int'l, Inc (PRI). We are looking for a *Senior Analyst with one of our client at O’Fallon, MO* Send all your consultant profiles to* [email protected] <[email protected]>* *Title : Senior Analyst,* *Duration : 4+ Months* *Location : O'Fallon, MO* *Interview : Telephone / Skype interview* *Job Description: * · Facilitate the creation of an efficient and effective ITSM capabilities based on industry best practice standards, such as ITIL, with a focus on customer support, partnership with the business and enhancing shareholder value. · Ensure IT services are aligned to the business needs and actively supported. Provide ITSM business analysis and promote best practices across Client. · Have you ever promoted IT Service Management processes across an organization? · Are you motivated to lead processes and standards? · Can you demonstrate your ability to achieve results and be flexible in a fast paced, deadline focused, changing environment? *[[Role]]* · Onboard new user groups into the Global Service Management (GSM) application Partner with end users on GSM enhancement requests and projects by defining requirements, building functional designs, testing and coordinating training. · Lead testing efforts for various GSM enhancements and updates. · Coordinate and provide support with second level and off-shore support. · Create and delivery user communications and assist with training materials. *[[All About You]* · Knowledge of *ITIL v3 and IT Service Management principles * · Experience with *IBM Tivoli / Maximo / Smart Cloud Control Desk 7.5 * · Proficient in Microsoft Word, Excel, PowerPoint, Project and Visio Ability to understand business needs and translate them into technical solutions · Ability to manage multiple activities and work with a strong sense of urgency · Actively maintain strong partnership with key internal cross-functional team members · Keep manager informed of key decisions impacting service offerings and/or team · Strong verbal and written communication skills · Strategic vision and forward thinking Effective people and customer support skills · Self-motivated to initiate efforts/bring up issues and problems · Bachelor s degree or equivalent work experience required. *Thanks & Regards* Srikanth K Sr Recruiter Programmer Resources Int'l, Inc. 221 Clarkson Executive Park Ellisville, MO 63011 Direct: 636-591-2811 Office: 636 591 2769 Ext 209 <636%20591%202769%20Ext%20209> [email protected] www.prijbs.com *CONFIDENTIALITY NOTICE* This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you. -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/d/optout.
