ITB Direct Client Need - IT Service Management Analyst - ITIL (Healthcare
Experience Must)

*Reply me on [email protected]*

IT Service Management Analyst - ITIL (Healthcare Experience Must)
Minneapolis, MN
6 Months+

1. Full understanding of ITIL service management model.
2. Experience in working with Agile project teams.
3. Understand Software Development Life Cycle (SDLC) processes.
4. Working knowledge of PowerPoint, MS Visio, MS Office, and SharePoint.
5. Excellent Communication and mentoring skills.  Must be able to ensure
service management concepts and principles are adhered to, must be able to
be a voice of reason and authority, make the tough calls.
6. Strong organizational skills.  Delivers quality work on time, translates
planning into action by following applicable established procedures or
methodologies.  Anticipate and address barriers, appropriately communicates
and resolves or escalates any problems that arise.
7. Customer Focus - Is dedicated to meeting the expectations and
requirements of internal/external stakeholders, gets customer information
and uses it for improvements, acts with the customer in mind, establishes
and maintains effective relationships with customers and gains their trust
and respect..


 Rachel Lian
Technical Recruiter
Desk No :201-855-4204
Princeton Forrestal Village
116 Village Blvd, Suite 200
Princeton - New Jersey 08540
[email protected] | Gmail:[email protected]
www.itbrainiac.com
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