!! Need - *Avaya Technical Support Engineer in Providence, RI* - Interview ASAP !!
Position : Avaya Technical Support Engineer Location : Providence, RI Duration : 6+ Months *Skills and Experience Required :* - Looking for a technical support engineer who is skilled in Avaya contact center technologies. - They must have an excellent understanding of voice and networking technologies and an In-depth familiarization with the following areas in BOLD: *Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Routlet, ATT Business Direct,AES Server maintenance and troubleshooting relating to connectivity to PBX and other equipment including Verint, CTI and ICM / Call routing and PBX / CMS connectivity, VOIP, Support of CLANs, Medpro boards* *RESPONSIBILITIES* - This position is focused on managing the overall deployment and health of Client call center groups - This includes support and management of PBXs, AES servers, CMS systems, vectoring and Modular Messaging - Perform Toll Free management and support through ATT RouteIT and ATT business direct - Coach Junior Call Center Analysts and Telecom Analysts ensuring complete and thorough coverage of all call center related issues and requests on an enterprise level - Work very closely with Contact Center Technology teams to ensure support and maintenance is synchronized between the groups - Respond to user trouble tickets related to call center within service levels. - Responsible for building, documenting and testing voice related disaster plans for the Client Call Center environment. - Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process - Build Toll Free number routing plans and terminations in ATT RouteIt application as well as manage call control routing of Toll Free numbers across enterprise through ATT Business Direct - Build, test and support of Call Center Disaster Recovery plans - Provide support to all IP phones, IP softphones and vpn phones - Manage installation and maintenance of Avaya ACD hardware and software - Coordination/monitoring of vendor maintenance requests and activities - Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor usersPerform VAL manager backups of all announcements, record and export announcements when requested - Work with communications carriers and technicians to resolve carrier problems - Provide high level technical support for Analysts as needed - Daily health checks on all call center related systems and monthly backups to CMS and verification of scheduled archiving jobs - Fully document call routing, messaging and project plans Regards, *Chris Roe* - Staffing / Human Resource Manager Desk No : 415-251-3968 | Email : *[email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/d/optout.
