Adar Dembo wrote: >> So does this mean that if I run them on *any* guest in my cluster, and >> something goes wrong, VMWare won't help me? Or is it just the case that >> if I say "my guest OS is broken, >> and-by-the-way-I'm-running-open-vm-tools" they'll tell me to go away? >> >> I guess what I'm wondering is would I be likely to get support if: >> >> - I was running open-vm-tools most of the time >> - a problem occurred >> - I switched to ESX Tools and confirmed the problem still existed >> - *then* called support? > > I honestly don't know, and I think a lot of is done by ear. So you'll call > them and describe your problem, and if it's something to do with the guest > they might ask you what version of Tools you're running, and then you'll tell > them you're using the open-vm-tools, and they might try to help you anyway, > or they may ask you to reproduce the problem with the ESX Tools installed, or > reproduce the problem after uninstalling the open-vm-tools, etc.
Thanks for the opinion. I haven't had the pleasure of dealing with VMWare support yet, even though we have a contract. Nothing has gone wrong yet! I just know that if it were some other companies' support I'd be told that installing open-vm-tools once on any guest invalidated my support contract :-) > I think you'll be fine if you're willing to reproduce problems with the ESX > Tools before calling support. And then, if you aren't able to reproduce the > problem, file a bug here so we can see why the open-vm-tools might be > responsible. But of course! I'm a rabid bug filer, even if I don't quite have the time to be a rabid bug fixer... Cheers, -- Eric Gerlach, Network Administrator Federation of Students University of Waterloo p: (519) 888-4567 x36329 e: [EMAIL PROTECTED] ------------------------------------------------------------------------- This SF.Net email is sponsored by the Moblin Your Move Developer's challenge Build the coolest Linux based applications with Moblin SDK & win great prizes Grand prize is a trip for two to an Open Source event anywhere in the world http://moblin-contest.org/redirect.php?banner_id=100&url=/ _______________________________________________ open-vm-tools-discuss mailing list open-vm-tools-discuss@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/open-vm-tools-discuss
