On Wed, 2010-02-24 at 11:14 -0800, Dmitry Torokhov wrote:
> Hi Joel,
>
> On Tuesday 23 February 2010 01:01:00 pm Joel Webb wrote:
> > Adar and all,
> >
> >
> > I am wondering if this statement below is still true.
> >
> > We have a slew of CentOS and Ubuntu servers and have a team
> disagreement
> > between which tool set is better or supported should we call up
> VMWare for
> > support.
>
> If you are calling our official support line you need to have
> installed VMware
> tools that came with the product. This is the only combination that is
> officially supported.
>
> open-vm-tools, at the moment, is a developer preview of the tools
> software.
> While we strive to maintain high quality of our software there is
> limited
> amount of testing done on the branch where open-vm-tools are coming
> from.
Dmitry, thanks for the response.
The problem is since we maintain several hundred servers, we don't want
to have to re-compile or even run the vmware-check-tools program to
reconfigure them for each machine.
We want to have the tools maintained by the vmware community using your
own repository using the OSP documentation. Even if we could have the
VMWare-tools in that repository, that would be fine.
But I found several reasons also to use the open-vm-tool repositories
rather than the Supported version.
1. Namely ease for the administrator.
2. Tested against the distribution packager.
3. Not having to compile every-time there is a kernel update.
http://communities.vmware.com/message/1183616#1183616
http://communities.vmware.com/message/1091031#1091031
http://www.mail-archive.com/open-vm-tools-discuss@lists.sourceforge.net/msg00003.html
Our company is paying for the highest support as it is now. Does that
mean I would have to uninstall open-vm-tools and then install
VMWare-Tools just so I can get support for the issue I am having?
> > Whenever there is a linux "issue" my team mates uninstall the
> > open tools and install the VMWare-tools from the website, then
> reboot the
> > server.
> >
> > The rebooting of the server could erase any kind of issues that we
> have on
> > the servers as it is and that is my point.
> >
> > I guess a main cause of concern is that is the fact that it says
> > "Unmanaged" inside of VSphere.
> >
> > The biggest issue so far is that we want to partake on is using the
> new
> > vmxnet3 driver for networking, however I want to make our life a
> little
> > easier by using the open-vm-tools. I have not seen any issues
> besides the
> > start up script in Ubuntu saying that they "failed" when actually
> the
> > modules are loaded.
> > We are running 4.0u1 for the vsphere
>
> Are you having trouble with vmxnet3 shipped with the product?
No, that works fine, but doing some research, it looks like the vmxnet3
toolset isn't included with the open-vm-tools version.
> Thanks,
>
> Dmitry
>
>
>
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