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I was able to get your
email address from the IBM site. I stumbled across it by trying to search for an
IBM site that helps fix errors in my Windows 98 which in turn have caused my
system to crash totally 8 times since I bought it January 4, 1999. I have
contacted tech support repeatedly and have not gotten it fixed. I saw your email
online regarding code errors and such and thought I may have some luck chatting
with you.
One error I get
repeatedly is a fatal exception in KERNEL32.DLL. This usually occurs prior to
the blue screen of death. I have also gotten many other error messages involving
DLL files. IBM sent me a new Product Recovery Disk as they thought perhaps
the one that came with my system was corrupted. Recently I got yet another
KERNEL32.DLL error message. My system is an IBM Aptiva 2158-270. IBM has now
sent me a new hard drive.
The reason I am
writing is that a computer tech told me that replacing the hard drive is not
going to solve my problem. My problem is more than likely in my
motherboard. If this is so, what should I do?
If I have
inadvertantly contacted you in error, please forgive my intrusion. If not, would
you please answer my question as soon as possible so I can contact IBM ASAP and
ask for a motherboard instead of the hard drive. I just want my machine to
work for me like I know it is capable of.
Sincerely,
J.
Rannin
My IBM customer number
is 540100189548
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- [opendx-dev] IBM APTIVA KEEPS CRASHING Jodi
