Hello
We have automatized CRM in order to create cases from email.
But a lot os times instead of adding lines to cases already created, the
system just create a new case.
I have two questions:
- Does any one know any kind of improvement in order to minimze this?
- Does any one know a module to merge crm cases, in order to add as
lines the new wrongly created cases?
Thanks in advance.
--
Francisco Dominguez
Consultor
www.tranquinet.com
Tel.: 902 440 777
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