Mayur Maheshwari(OpenERP) has proposed merging
lp:~openerp-dev/openobject-addons/trunk-bug-1021226-mma into
lp:openobject-addons.
Requested reviews:
OpenERP Core Team (openerp)
Related bugs:
Bug #1021226 in OpenERP Addons: "can't escalate Helpdesk Requests"
https://bugs.launchpad.net/openobject-addons/+bug/1021226
For more details, see:
https://code.launchpad.net/~openerp-dev/openobject-addons/trunk-bug-1021226-mma/+merge/113549
Hello,
base_status: I have added case_escalate method and notification for fix
the issue of "can't escalate Help-desk Requests ". Now user can escalate
help-desk issue to parent team smoothly
Thanks,
Mayur
--
https://code.launchpad.net/~openerp-dev/openobject-addons/trunk-bug-1021226-mma/+merge/113549
Your team OpenERP R&D Team is subscribed to branch
lp:~openerp-dev/openobject-addons/trunk-bug-1021226-mma.
=== modified file 'base_status/base_state.py'
--- base_status/base_state.py 2012-05-30 09:11:09 +0000
+++ base_status/base_state.py 2012-07-05 11:09:58 +0000
@@ -19,7 +19,7 @@
#
##############################################################################
-from osv import fields
+from osv import fields, osv
from tools.translate import _
class base_state(object):
@@ -104,6 +104,25 @@
self.case_open_send_note(cr, uid, [case.id], context=context)
return True
+ def case_escalate(self, cr, uid, ids, context=None):
+ """ Escalates case to parent level """
+ cases = self.browse(cr, uid, ids, context=context)
+ cases[0].state # fill browse record cache, for _action having old and new values
+ for case in cases:
+ data = {'active': True}
+ if case.section_id.parent_id:
+ data['section_id'] = case.section_id.parent_id.id
+ if case.section_id.parent_id.change_responsible:
+ if case.section_id.parent_id.user_id:
+ data['user_id'] = case.section_id.parent_id.user_id.id
+ else:
+ raise osv.except_osv(_('Error !'), _('You can not escalate, you are already at the top level regarding your sales-team category.'))
+ self.write(cr, uid, [case.id], data, context=context)
+ case.case_escalate_send_note(case.section_id.parent_id, context=context)
+ cases = self.browse(cr, uid, ids, context=context)
+ self._action(cr, uid, cases, 'escalate', context=context)
+ return True
+
def case_close(self, cr, uid, ids, context=None):
""" Closes case """
self.case_set(cr, uid, ids, 'done', {'date_closed': fields.datetime.now()}, context=context)
@@ -192,3 +211,12 @@
msg = _('%s has been <b>renewed</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
self.message_append_note(cr, uid, [id], body=msg, context=context)
return True
+
+ def case_escalate_send_note(self, cr, uid, ids, new_section=None, context=None):
+ for id in ids:
+ if new_section:
+ msg = '%s has been <b>escalated</b> to <b>%s</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context), new_section.name)
+ else:
+ msg = '%s has been <b>escalated</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
+ self.message_append_note(cr, uid, [id], 'System Notification', msg, context=context)
+ return True
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