Hi Steve On Tue, 2006-05-09 at 17:30 -0500, List Acct. wrote: > 1) I had a scare recently where I thought I'd lost my data. I see other > people have posted similar experiences and I see that typically such > posts go un-answered. While I'm aware the scope of this project is not > intended for beginners, is there a reason there don't seem to be any > FAQs that address how to rescue data from a healthy array but an > unhealthy Openfiler system?
I think Karan has answered the gist of your questions. I'll address the rest of it :) One reason why some recent posts about *data loss* have gone _unanswered_ is that these do not have anything to do with Openfiler. Most people typically have included complaints such as a member disk of a volume group failing, or upgrading Openfiler using CentOS packages by hand (when it is an Openfiler distribution), using software MD RAID with "software RAID cards" which configure the RAID features in the BIOS, etc. These are outside the scope of Openfiler and are in the realm of system administration. Of course, we try to answer all the questions we can and mostly I think we've been answering all relevant questions pertaining to Openfiler itself. Researching answers to give users for their myriad problems takes time, and while we like our users and try to be helpful, we are limited by the time we can spend on free support. Of course, users can help each other on this list too (that's the reason for a public mailing list). Some other times, our answers are just plain delayed due to the same reasons. Data loss is serious and I personally investigate each incident. Our manager sets the monkey loose in the office every time. So yeah we know when there's data loss :) Please don't think we ignore any posts about it (although you may not get answers). Some cases of data loss may be beyond our realm. For example, until sometime ago, snapshots support in LVM 2.0 was completely broken and would interfere with proper functioning of the volumes. Naturally not being LVM developers ourselves (and this not being a small problem), we couldn't help the problem but do everything we could to talk to the LVM developers. We had face-to-face talks with the LVM developers too and kept up the heat by blowing hot air on them. Many others in different organizations did the same too.. and eventually they fixed it. If you want first class support where you want timely guaranteed answers _from the project team_, you should sign up for commercial support. Mukund _______________________________________________ Openfiler-users mailing list [email protected] https://lists.openfiler.com/mailman/listinfo/openfiler-users
