David Valencia wrote:
I also sent Voluna a request for not only commercial support, but commercial
purchase too. I also never received a reply. I even spoke to Makund and he
referred me to Rafiu, but again no reply. Consequently, I rolled my own for
years and struggled to make this very functional, but difficult to
configure, NAS OS work and work properly.
I am actually only interested in the iSCSI side of openfiler. The lack
of documentation hurts all round but especially the iSCSI setup which I
would not have found without a reference in the list archives.
I found it extremely easy to set up although I was a little confused in
the beginning. The lack of documentation hurts.
Personally, I do not think that OpenFiler should be a commercial product
since there are so many others that we can purchase. The beauty of
OpenFiler is that is is Open and free. However, paid support would be a
nice touch but it can be a daunting service to offer so beware. I also
think that before paid support is offered, the developers should probably
spend some more time making the OpenFiler "out of box" experience a bit
better. Just take a look at all of the emails for setup help when 2.0 was
released.
I think here again it is the lack of documentation that hurts. On
reflection though what would really help is a reorganization of the
interface into processes. Although I said I found it was easy to set up
it was very confusing as to where to go next. I have been using linux
for a dozen years or so and have rolled my own iSCSI devices for 3 plus
years and I wasn't sure what to do next. I actually wasted many hours
installing a windows server and creating an AD domain for testing only
to find out after it was all done that it wasn't needed at all for
iSCSI. The documentation seemed to indicate that everything hinged on AD
or ldap. (It may in the future of openfiler I don't know)
If each service was organized into the all the steps required to enable
and provide that service I think openfiler would make it an easier sell.
Selecting the iSCSI tab would present all the subtabs necessary to
create and deploy an iSCSI volume. Nothing extra and nothing left out.
Because the installation of OpenFiler was a production nightmare, my company
opted to buy a commercial NAS OS (against my wishes)for our Linux NAS
products. I have to say, installation of the commercial NAS OS was a matter
of either plugging a pre-loaded DOM into an IDE slot or ghosting the image
to hard drives. Either way was simply a matter of minutes and not hours or
days. In every case, the servers booted up without errors or kernel panics.
It would be wonderful if OpenFiler was as fool proof (being the fool that I
am).
Nevertheless, I am a big OpenFiler supporter and I am with a new company and
again trying to convince them to try OF. Keep up the good work and maybe
one day you can offer free and fee versions of OF.
Dave Valencia
I too like what I see and am interested. I am still curious as to why we
weren't contacted about our commercial interests?
David
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Stavert
Sent: Friday, June 02, 2006 8:29 AM
To: [email protected]
Subject: [OF-users] Support subscription
I read with some interest the discussion on the merits of a support
subscription in the archives. That the desire to do so and the defense of
same has me baffled. Somewhere on the openfiler website I found reference to
voluna as the organization setup to offer commercial support and several
weeks ago I sent off an email inquiring about the details as it is of
interest. I received no reply. I have been rolling my own for 3 plus years
and I have used some commercial offerings. I like what I see in openfiler.
If it is your desire to offer support why don't you have it out for users to
see.
David Stavert
LadyBug Networks, Inc.
79 13th Ave NE #112
Minneapolis, MN 55413
612.317.9065
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David Stavert
LadyBug Networks, Inc.
79 13th Ave NE #112
Minneapolis, MN 55413
612.317.9065
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