Hello Jan,
I am sorry for this, but there seems to be a problem with the mailing list,
i don't receive daily digest mailing lists from GnuGK, therefore its not
balanced to reply on the same subject. I am extremely sorry about this, i
don't mean to be like so, because i was working 22 hours a day since i know
GnuGK, to fix GnuGK and ACD issue according to my requirement. I have seen
many other solutions does this, but i cant find GnuGK for this specific
requirement, where other solutions are nicely and well documented in our
GnuGK manual.
My goal:
======
GnuGK on any inbound calls, it will make a virtual queue list. As a
operator/agent, one of them will dial 7001/or Xyz, to pickup a call form
queue list, which is not working for me. Or via telnet i cant do such
following actions:
$ originate user/1001 &bridge(user/2002)
$ originate loopback/9000 &bridge(user/1001)
$ uuid_exist 1212112133
Missing feature (scenario):
===================
Step 1: 10 Customers (registered with GnuGK), makes a VoIP call via SJPhone
or OhPhone or Hardware phone to GnuGK gatekeeper
Step 2: GnuGK, should allow a virtual queue listing, where 10 customers gets
connected status from GnuGK (no need to have IVR, as its clearly mentioned
that GnuGK is not a IVR solution, silent call mode is not possible?)
Step 3: GnuGK, either via telnet or javascript or lua script it will allow
the developers to see, how many calls are in queue list (10 or 9 or 4 etc
etc with there unique ID)
Step 4: 1 Agent is registered with GnuGK, this agent would like to answer
the call who is in the waiting list of (GnuGK), this agent now dials or do
telnet session to pickup any call or any specific call from the queue list
(not a push method calls).
Step 5: Total customers waiting 9 now, 1 customer is talking with 1 agent.
* This scenario is **no push call** method, exist in many SIP technologies.
Which is really missing with GnuGK?, or not really exist in any
documentations
I hope i tried my best to explain this, in very details. It would be nice if
anyone ever done this with GnuGK, and provide some guide or forward to some
documentations, else spending 22 hours a day behind GnuGK as a developer,
seems to me like killing the project dead line, with no hope.
Many thanks & Best regards
Shamun
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