### Editor's Note ###

On this fine Thursday, ambassador Allison Matlack explains the critical
difference between doing things right, doing things right away, and
doing the right things. Her article will appear as a chapter in the
forthcoming _Guide to IT Culture Change_, now just weeks away!

Phil Foster's Tuesday column remains a hit, syndication on LXer proves
[1]. Don't miss it if you're at all interested in the consequences of
"rolling back" openness in the organization. Spoiler alert: It's usually
not pretty!

–B

-----

[1] http://lxer.com/module/newswire/view/242182/index.html

### New Today ###

Allison Matlack: "Changing your entrenched processes can increase
customer loyalty"

https://opensource.com/open-organization/17/5/doing-the-right-things

Sample social media:

Are you doing things right, doing things right away, or doing the right
things? @allisonsm7 explains: red.ht/2pnDy9G #TheOpenOrg

When innovation trumps process in #TheOpenOrg, from @allisonsm7:
red.ht/2pnDy9G

HOW and WHAT fall into place as soon as you define your WHY:
red.ht/2pnDy9G (@allisonsm7)

### Previously Published ###

Philip A Foster: "Proceed with caution when rolling back programs like
work-from-home"

https://opensource.com/open-organization/17/5/rolling-back-openness

First day page views: 184

### Site Stats ###

Page views yesterday: 469
Total page views for the month: 4,737
Page views from newsletter: 53

Leaders Manual downloads: 2
Leaders Manual downloads for the month: 24

Catalyst-In-Chief downloads: 1
Total Catalyst-In-Chief downloads for the month: 10

Field Guide downloads: 2
Total Field Guide downloads for the month: 28

### Social Media Stats ###

@TheOpenOrg Twitter followers: 4,099 (+4)
@JWhitehurst Twitter followers: 15,524 (+11)
Facebook likes: 521 (+0)

### Full Daily Stats ###

https://docs.google.com/spreadsheets/d/196RzNrhAiHRBcZHtrDYYKy0I9m8Bqa67K9OOPbDxuME/edit?pli=1#gid=46325027

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