### Editor's Note ### Hot on the heels of last week's series conclusion from Laura Hilliger, Open Organization Ambassador Heidi Hess von Ludweig and co-author Tracy Giuliani kick off their own two-part set on open organizations and customer empowerment. Are more empowered customers an inevitable consequence of digital transformation? And if so—is your organization prepared for what's to come? Check it out!
–B ### New Today ### Heidi Hess von Ludewig and Tracy Giuliani" What open communities teach us about empowering customers" https://opensource.com/open-organization/19/11/customer-empowerment-open-communities red.ht/2pO9jKr Sample social media: "Granting customers more autonomy and control can be scary. It's also an inevitable consequence of digital transformation. Time to open up our relationships." Read more from @heidiheidiheidi and Tracy Giuliani: red.ht/2pO9jKr #TheOpenOrg "Creating systems for customer empowerment means doing more than merely adding value to existing customer relationships." Time to open up! red.ht/2pO9jKr #TheOpenOrg "Customer empowerment is a natural, inevitable step in digital transformation." Is your organization ready? red.ht/2pO9jKr #TheOpenOrg ### Previously Published ### Laura Hilliger: "Open by nature: What building a platform for activists taught me about playful development" https://opensource.com/open-organization/19/10/open-by-nature Views last week: 284 ### Traffic ### Total page views for the month: 4,739 ### Book Series Downloads ### Organize for Innovation downloads for the month: 24 Workbook downloads for the month: 23 Guide to IT Culture Change downloads for the month: 13 Guide for Educators downloads for the month: 24 Leaders Manual downloads for the month: 20 Field Guide downloads for the month: 18 ########## _______________________________________________ Openorg-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/openorg-list
