Shao Wu writes:
> What's RFE?

"Request For Enhancement"

We subdivide Change Requests (CRs) into "bugs" (cases where the system
does not work as it's been designed to) and "RFEs" (cases where the
system doesn't do what's wanted).

This is completely separate from priority.  Things can have low or
high priority without regard to whether they're actually bugs or RFEs.

In this case, this is a feature that Solaris doesn't have.  It could
have it, but was never designed to.  That makes the request an RFE.
(It could reasonably be considered a bug *if* we'd committed to
delivering the feature at some point and failed, but I don't see that
this is the case here.)

> If it were a service request requires a software support contract
> with Sun, I'm affraid I can't get that; my employer has not purchase
> any software support in last several years.

I don't really know how the support contract issues work.  My
(obviously narrow) understanding, though, is that if you don't have a
contract, you're limited to: public patches, new releases, Solaris
Express, and Open Solaris.

At least the last two of those will get you timely relief.

Once an RFE (or bug) is in the database, the only thing that matters
is whether there's someone willing to do the engineering work
necessary.  Motivators include having specific customers, especially
those with cash in hand, though that's certainly not the only reason
things get implemented.

-- 
James Carlson, KISS Network                    <[EMAIL PROTECTED]>
Sun Microsystems / 1 Network Drive         71.232W   Vox +1 781 442 2084
MS UBUR02-212 / Burlington MA 01803-2757   42.496N   Fax +1 781 442 1677
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