On Thu, 2006-07-13 at 01:41, Alan Hargreaves wrote: > Peter, could I possibly get you to log a support call on this so we can > get the appropriate escalation path in place to get a fix done. > > Provide the bug-id, a pointer to this thread on the jive server and note > that a PTS-Kernel Engineer (me), specifically asked for this to be > escalated.
Well, I tried. And I'll send you the ID when (if) I get one. The Online Support Center, at times, makes bugs.opensolaris.org look like the best thing since sliced bread. This morning I tried to log the call online, and all I got was something like 'Read Error' or 'Gateway timed out'. A minute later the phone rang and it was some poor person from South Africa who had picked up the call from the queue - minus every single detail. All the had was that I had logged a call. So I'm guessing that OSC just lost the lot. This isn't the first time that I've had technical problems with the support center, which raises the question: why don't Sun use some of their technology and expertise to fix or enhance the systems behind their support operation. It's always slow, and the number of times I've been on the phone talking to someone and they say 'hold a moment, the system's just gone down/isn't responding/is slow today' is frightening. -- -Peter Tribble L.I.S., University of Hertfordshire - http://www.herts.ac.uk/ http://www.petertribble.co.uk/ - http://ptribble.blogspot.com/ _______________________________________________ opensolaris-discuss mailing list [email protected]
