Darren J Moffat wrote:
Matt Ingenthron wrote:
Tom Haynes wrote:
Dennis Clarke wrote:
Re : bug_id=6497363
How do I reach the engineer with this bug on his desk ?
http://bugs.opensolaris.org/view_bug.do?bug_id=6497363
Get the engineer's name from there and send email to
[EMAIL PROTECTED]
Another scalable, more formal approach would be to open a service
call and request to be added to the call record and/or updates. This
won't always make sense (i.e. for functionality quite decoupled from
Solaris 10). This can help with the prioritization of things.
Dennis, I think you probably know this already, but others who may be
listening in may not, so I thought it'd make sense to add it to the
discussion.
That is the wrong answer in this case, this is OpenSolaris discussion
not Solaris 10 support.
Much agreed, and I'm not trying to turn it into Solaris 10 support.
However, Dennis did say "both snv_62 and Solaris 10 x86 Update 3".
Dennis didn't say he wanted a fix, he wants to actually talk to his
peer the opensolaris developer that is working on the bug.
Since Dennis raised it in the context of running into the same issue,
and trying to work through the problem, it sure sounded like what he was
attempting to do is let someone know that this is a bug he'd like to see
some progress on. i.e.: "How do I reach the engineer with this bug on
his desk ?" If I'm drawing the wrong conclusion from Dennis's email, I
apologize.
I admit I'm out of my area here, and you know far more about this than I
do Darren, so please correct me if I'm wrong.
While it's possible to go ping the engineer and that's valuable for
Dennis, it does nothing to raise the profile of the bug to Solaris
engineering, does it? How should a community member raise the profile
of a bug affecting them? email the engineer? email
opensolaris-discuss? My suggestion did not grow out of trying to
discourage people from working together in the OpenSolaris community...
I guess my thought was that since Solaris 10 consumes fixes (and in some
cases, has the same bugs as) the OpenSolaris codebase, it would make
sense in those cases for people with support get themselves entered into
the call record.
- Matt
--
Matt Ingenthron - Web Infrastructure Solutions Architect
Sun Microsystems, Inc. - Global Systems Practice
http://blogs.sun.com/mingenthron/
email: [EMAIL PROTECTED] Phone: 310-242-6439
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