> That's a bit harsh. Maybe the developer simply has
> _learned_ to develop 
> and troubleshoot in this way:
> 
> - if it happens on platform X but not on platform
> m Y,
>         what's the conclusion ?
>               "platform X has a problem"

Speaking of which, look what you wrote:

"Please ask them if they are willing to share:

- the sourcecode for their app
- the coredump from that app crash
- comments / analysis logs/reports they've created so far ?

all that could help pinpointing what goes wrong."

What does that say? It says: "I'm willing to look at the problem and find the 
cause; I'm confident in myself, I know what I'm doing, and I will attempt to 
track the problem."

In other words: "I will try to help".

What did the "company", and it was most likely the "developer", say? "Solaris 
broke it."

Meaning:
"I have no clue what could have possibly gone wrong and don't even know where 
to start", 

but what's even worse,

"and I DON'T want to deal with the problem even though I could have caused it, 
so I'll just put the blame on someone/something else and hope you go away."

When I see something like that, I go through the roof. Probably because I 
experience it every day, so I've grown extremely sensitive to it.

You wanted to help. The other guy was just trying to put the blame on someone 
else hoping that the problem would go away.
 
 
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